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  • SteveZ_Pun
    163 posts

    @azullfr
    I did it once but this happen to much
    vvvvvv
    Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back.

    Maybe i try again. Thx

  • azullFR
    668 posts
  • SpirantCrayon22
    312 posts

    @ubi-mark

    I just had this problem again (Xbox One). I think it's related/to the thing where the three Runes from the starter/preorder/ultimate pack get added every time the game is launched and they're not present in the inventory.

    I had just done the second of Reda's dailies and then went to the Xbox Home screen, then to Game Pass to see if offers were there. When I hit B to go back to ACV I had some pop-ups with a large amount of iron ore, some titanium, some tungsten (etc). I looked at the inventory. No Berserker stuff. I was going to the Helix store to see if I could reload the things but then I got another load of pop-ups with all the Berserker stuff reappearing. All at base level of course. Also, not sure if anyone's written this, the settlement and ship decorations also disappear. They don't reappear in Eivor's inventory but they reappear at the decoration spots and the shipwright.

    Actually the settlement items are not taken away, they don't get the exclamation mark when viewed in the decoration spot interaction but the exclamation marks are present for the ship items.

    I hope that makes sense.

  • SteveZ_Pun
    163 posts

    @azullfr
    Seems on PC is no option to restore license , maybe i am blind XD

  • azullFR
    668 posts

    @stevez_pun

    I'm on PS4 but I looked for an "equivalent" on PC and I didn't found any "restore licence" too
    I found only this :
    https://support.ubisoft.com/en-US/Article/000060529

    Hope this will be fixed in the April 27 update but really not sure it will
    have a nice day 🙂

  • SteveZ_Pun
    163 posts

    @azullfr
    This i tried too,the only thing that changed is the Intro, Warning and Starting Videos are back.
    I make PC_WarningSaving to PC_WarningSaving.bak so i save time at start,anyway boring after a time.
    Today i go back to title screen,hit start and open the shop but again i got this
    undefined
    Then i start the game to see if berserker gear is downgraded from blue to red and yes it happens.
    After restart and delete the autosaves everything is back and gear is blue.
    Thx for for tries to help again .
    The problem in the game is really the many small bugs. When i walk over a bridge sometimes it looks like i run at a wall or he make a small jump without reason to do this.
    Sorry for my english, i am german and old school

    Hope this will be fixed in the April 27 update but really not sure it will, every time they fix some bugs, many new crap appears

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello all!

    I apologise for the delayed response. Thanks for continuing to update this thread with your reports regarding the Berserker gear. The development team are still looking into this issue further. We don't yet have any new information to share from the investigation. Rest assured that as soon as we have any new updates to share, they will be posted within this thread and in the News & Announcements forum.

    If you experience your Berserker gear resetting, please can you provide us with the following information:

    • What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
    • Were the resources/runes returned to you?


    @SpirantCrayon22 - Thanks for taking the time to share that video with us, as well as more information about when the reset happened and about the settlement/ship decorations. I've passed this along to the development team for a closer look.

    @grumpygirl1982 @sweick01 - I'm sorry to hear that your Berserker gear keeps resetting. Would you be able to provide us with the additional information requested above?

    @B00MSIE - I'm not aware of there being any update released around 2 April 2021. The last update released, to my knowledge, was TU 1.2.0.1 on 26 March. Thanks for providing us with some updated information. I'll pass this along to the development team.

    @Magpye - Just to confirm - has your gear reset, or are you missing everything included with the Berserker pack? Or are you only missing the mount/raven skin/ship decor?

    @alivecoolgamer - Thanks for sharing your report with us. I'm sorry to hear that your sword from the Taranis pack is also resetting. Would you be able to open a new thread about this so we can investigate it separately to the Berserker pack? Could you also let us know if the resources used were returned to your inventory?

    @GCMwaters - Thanks for sharing your experience with us. I've passed this along to the development team.

    Thanks! 😊

    Official Response
  • azullFR
    668 posts

    @stevez_pun
    I hope this will be fixed for you in the coming update, as they did some things on the Berserker Set Store maybe this will change some things for you (not sure, but i hope it will)

    Addressed an issue that prevented players from acquiring the Berserker-themed items from the Animus Store or read if they already owned them on another platform.


    Sorry for my english, i am german and old school

    No problem, i am french and old school too 🙂

    Viel glück !

  • SteveZ_Pun
    163 posts

    @ubi-borealis
    Still the same Problem

    Hello, I have the Ultimate Preorder Version on my PC. Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back.

  • Garbo3
    648 posts

    @stevez_pun oh
    Was thinking of buying this armour set..now better wait I guess.

  • SteveZ_Pun
    163 posts
    This post is deleted!
  • SteveZ_Pun
    163 posts

    @ubi-borealis
    After the Patch still the same issue!!! I pay for the gear and i was never able to use it!!!!!!!!

    Hello, I have the Ultimate Preorder Version on my PC. Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back.

  • afewscarsmore
    61 posts

    Hi!
    After 1.2.1 update in River Raids I lost all berserk gear, had it not available in add-ons section of store. Getting back to settlement after River Raids added all berserk pack back: gear, weapons, ship and settlement decorations. but! my gear was gold and upgraded and I recieved back red-bronze gear.

    Reloaded the save from previous day before the patch.

    Nice update, totally tired with this annoying bugs for ultimate edition game for more than 100$

  • B00MSIE
    307 posts

    @afewscarsmore

    Just now on Xbox Series X (Valhalla v1.2.1), I lost the Beserker gear again, after a fast travel. I could see all photos, Reda still worked fine, so the internet connection was still there. I am 100% sure I didn't get any materials back, but since I was wearing the Beserker set, I noticed it immediately. What was strange is that the "Bonus content unlocked" message did not appear anymore.

    After restarting the game the Beserker gear was back (together with the "Bonus content" message, but all upgrades were gone. Since I just completed the sword fish, I don't want to reload a previous game. Next to the game not saving progress regularly, this is one of the worst bugs this game has. And since this game mostly consists of a collection of bugs, that is saying a lot!

    It should be just fair and the only solution if Ubisoft gave us the money back we paid extra for the ultimate edition, since it has been broken for half a year now. Like I mentioned before, this is the worst way a company can reward their most loyal costumers!



  • pesto.
    103 posts

    Happens constantly here, sometimes now even multiple times in a single session (before it was just on console fast resume). It’s super annoying, seems to be tied perhaps to losing and regaining connection to the ubisoft server (also a constant thing).

    xboh series x here

  • BruceHillRacing
    37 posts

    Updated new patch

    Login, Complete a daily quest, go to store, come out of store, character has lost all berserker gear.
    Save the game, Berserker gear returns as red gear, not gold, all runes gone....

    This game is so broken its a joke.

  • GanarothLes
    11 posts

    @ubi-borealis

    Yup, as of the most recent patch, this is happening to me as well, every time that I open the game. The first time, I simply sighed and re-upgraded the whole set; I had enough spare resources lying around that it wasn't a hardship, even if it was annoying.

    Then it happened again, and this time I think I'll hold off on doing anything about it.

    Per your questions: The trigger seems to be loading a save. The resources were not returned to me.
    I have the ultimate preorder edition.

    This issue has coincided with the persistent "Bonus Content Unlocked" message bug that I've seen others having.

    Thanks.

  • GanarothLes
    11 posts

    @ganarothles Addendum to previous: I am using the PC version of the game, and the "Thanks" message was not meant to be sarcastic.

  • ejoseluis21
    2 posts

    Bought the berserker vesion of the bundles

    I have so far had to lvl the gear from 1 - 5 times so far

    It started to get frustrating as i thought it might be a temporary issue or bug but this keeps happening every 10 hrs + of gameplay

    As you can understand i cannot keep wasting my time gathering resources and leveling up the gear every few hours again and again - this is making not want to play the game and just demand for a refund

    I have manual saves where i can show the issue beffore and after if needed

  • ejoseluis21
    2 posts

    @ejoseluis21 I cannot belive this BUG has been out since release and until now there is no fix for it????

    The resources such as leather and iron seems to get back to the inventory but not the ingots and/or any other type of more valueble ingots

    You do understand that finding ingots without purchasing them takes hours of gameplay right???????

    This is not only about the money i paid initially - will you refund my time? - i care not for credits but its the time i spent finding and doing other things in between that I WONT GET BACK!

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