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  • B00MSIE
    296 posts

    @ubi-borealis

    After Patch 1.2.0.1 I started the game on my XSX and my telephone rang. I put the xbox in sleep mode. After I awakened it again, immediately Valhalla reseted my Beserker gear?

    The developers can easily reproduce this steps and this SHOULD HAVE BEEN TESTED! Every time I go away from the game very shortly, the gear is reseted? Are the developers trying to punish people for playing this game???

    You must understand I'm really [censored] (=👿👿 👿 👿 👿 👿 👿 *1000000000) by now. Now I have to go through the terribly long introductions even more often and because I have to load an old savegame each time this happens to repair this, I wil lose my progress even more often then the game already let me lose it because of the other losing progress bug. Is there no quality control at all???

  • SteveZ_Pun
    137 posts
    This post is deleted!
  • SteveZ_Pun
    137 posts
    This post is deleted!
  • SteveZ_Pun
    137 posts

    Hello, I have the Ultimate Preorder Version on my PC. Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back. This error needs to be fixed as soon as possible, but still nothing happens. But there were many other mistakes that came into play, too many. This is very disappointing and I will never again pre-order a game from Ubisoft or buy it after it is released. Only if it is older, cheaper and without bugs.

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  • Ubi-Mark.
    Ubisoft Support Staff 831 posts

    Hello everyone, 

    Thank you for your updates.

    @azullFR - thank you for sharing, I'll pass it along to the team! 

    @B00MSIE - I'm really sorry to hear about your experience and I do understand this might be frustrating. Rest assured, this issue is being looked into at the moment and once we have an update, we are going to let everyone know through the patch notes. 

    @SteveZ_Pun - Thank you for providing us with your screenshots! We will update this thread once we have an update from the development team. 

    Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

    Official Response
  • SpirantCrayon22
    247 posts

    @ubi-mark

    In case it's useful, here's a video of this happening to me earlier this evening. Finishing a river raid, something seemed odd about the loading screen - it always takes a long time to get back to Ravensthorpe but there seems to have been some extra "thinking" by the Xbox (One S, 1.2.0.1). Then the message about stuff being added to the inventory and the Berserker stuff was all re-set, noting that resources were returned to the inventory.

    Two comments. I had used fast-resume a bit earlier, I used a few apps (Microsoft Rewards, Store, YouTube) then went back to the game. Also, the Jomsviking tribute noted in the video; in case it helps I noted the same message appeared before I went to do the river raid but forgot to actually go and get it. The reward, not in the video, was 50 silver.

    Cheers

  • grumpygirl1982
    1 posts

    This keeps happening to me. I have fully upgraded this gear and am 100 plus hours in my current session and this has happened twice with fully updaged gear. Its very, very annoying! At this point I am not using the "bonus content" as I cannot trust it. Please fix.

  • B00MSIE
    296 posts

    @ubi-mark

    Has there been some sort of update for the Xbox Series? Because I noticed that 2-3 days ago the cloud save was not visible anymore in the load window and then yesterday it appeared again, but somewhat delayed after saving and now the Beserker gear does not get resetted anymore each time I quick resume after shortly leaving Valhalla. I tried this on purpose a couple of times. Before, even while restarting the Xbox in between, this was a constant reproducable thing. If this is pushed fix, this is great!

    There has not been an Xbox update (at least not according to the update info in the Xbox settings) on my Xbox.

  • B00MSIE
    296 posts

    @ubi-mark

    Never mind. After playing some Wildlands the problem is back. Only difference is that it is now not always as I switch to another app for a couple of minutes.

  • Magpye
    3 posts

    @xingre94 This has happened to me. I play on Xbox Series X. All my Beserker Gear has reset, also the Hati Wolf Mount, Munin Raven Skin and the Beserker Ship Skins have also disappeared. When I go into the helix store the Beserker packs are not showing in already purchased.

  • sweick01
    1 posts

    Every time I get into my game, the berserker gear is newly reset. I originally fully upgraded it, and now only in original form.

    List so much.
    Happens over & over.

  • alivecoolgamer
    3 posts
    This post is deleted!
  • alivecoolgamer
    3 posts

    @Ubi-Mark

    The berserker kit is still doing this, i noticed it happened more once i purchased the taranis pack, however with the taranis pack only the sword resets everything else keeps its upgrade from the taranis kit, its only the berseker full pack and the sword from the taranis kit losing upgrades.

    I have noticed that sometikes when missions randomly pop up which have already been accepted it sometimes causes this issue for some reason. I also noticed when fast traveling when you have an seasonal mission accepted for example the ostara missions it can also influence this.

    I would not say its missions itself causing it but it could be worth the investigation on the grounds that the same is for some reason resetting them both.

    Only solution i was say to people for now is load an old save, i did lose 2 hours worth of save as it kept refreshing everything however my reccomendation for now would be to save your game after ever mission etc so you have a manual and automatic save.

  • GCMwaters
    1 posts

    same thing happened to me after claiming the godly pack from the helix store, i lost all the upgrade materials, all the socketed runes and the ingots i used to upgrade the beserker armour and it's reset to it's base. i 100% sure had runes to add stun and they're no longer in my inventory, and i'm unable to upgrade things as i dont have enough resources anymore. 10k iron and leather, 100+ titanium, and 10+ each ingot all gone.

  • SteveZ_Pun
    137 posts

    @ubi-mark
    Since yesterday there is the berserk Helmet in Reda's Shop in Gold. My helmet from the Ultimate Version is still blue cause downgraded from bugs

  • azullFR
    547 posts

    @stevez_pun

    I would suggest you to try these 2 things ( it's really not 100% sure : it's just an idea)

    1. Verify your Raven's clan gear (Armor and Weapons) is at maximum level
    2. Optionnal : If you can, upgrade your Berserker gear (Armor and Weapons) is at maximum level
    3. Restaure your licences this way (not the Ubi's way) : https://discussions.ubisoft.com/topic/96769/ultimate-pack-and-berserker-packs-fix-read-this?lang=en-US


    Once again, I'm not sure it will resolve your issue...

  • SteveZ_Pun
    137 posts

    @azullfr
    I did it once but this happen to much
    vvvvvv
    Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back.

    Maybe i try again. Thx

  • azullFR
    547 posts
  • SpirantCrayon22
    247 posts

    @ubi-mark

    I just had this problem again (Xbox One). I think it's related/to the thing where the three Runes from the starter/preorder/ultimate pack get added every time the game is launched and they're not present in the inventory.

    I had just done the second of Reda's dailies and then went to the Xbox Home screen, then to Game Pass to see if offers were there. When I hit B to go back to ACV I had some pop-ups with a large amount of iron ore, some titanium, some tungsten (etc). I looked at the inventory. No Berserker stuff. I was going to the Helix store to see if I could reload the things but then I got another load of pop-ups with all the Berserker stuff reappearing. All at base level of course. Also, not sure if anyone's written this, the settlement and ship decorations also disappear. They don't reappear in Eivor's inventory but they reappear at the decoration spots and the shipwright.

    Actually the settlement items are not taken away, they don't get the exclamation mark when viewed in the decoration spot interaction but the exclamation marks are present for the ship items.

    I hope that makes sense.

  • SteveZ_Pun
    137 posts

    @azullfr
    Seems on PC is no option to restore license , maybe i am blind XD

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