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  • luangabriel1122
    Original poster 3 posts

    I got the game yesterday and played it for a while. Today, in the morning, did the same for a couple of hours, no problems.
    Tonight, when I opened the game, I got a lot of stuttering and decided to restart my PC. Ever since, the game crashes after loading the save (first the game ran for about one minute before crashing). Sometimes I get no error messages, sometimes I get a 0xc000012d and sometimes i get Error Code 1. Really can't figure out what's going on. Tried to check the file's integrity, tried to reinstall AMD driver throught DDU. Nothing.

    Here goes my specs:
    XFX RX 570 - 4GB
    AMD Ryzen 7 1700
    500GB regular HDD
    8GB RAM

    I'm trying to play the game at medium, the standard settings I got from startup. Tried to tweak the graphics, doesn't work. Sometimes the game crashes after switching menus, even. Anyway, hope someone can help me, really eager to play. 😞

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  • UbiKoality
    Community Manager 445 posts

    @luangabriel1122 Hey there! I'm extremely sorry to hear that you've been dealing with constant crashing when trying to play Assassin's Creed Valhalla. I'm sure that this has been exhausting and disappointing to deal with, and I apologize for the inconvenience that's been caused. Thank you for letting me know the steps you have tried on your own thus far to get this resolved! Moving forward, please try emptying Ubisoft Connect's cache. This can actually resolve various technical problems, so it would be good to try to see if you notice any improvements! I would also suggest running Valhalla as an administrator to see if that allows you to fully launch and play it without crashing. Finally, please be sure to complete the remaining steps listed in our technical troubleshooting guide.

    If you continue to experience these problems, please do not hesitate to upload your MSinfo file in a case at support.ubi.com. Our technical support team would be more than happy to provide more specialized assistance for you from there! 🙂

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