Continue your odyssey

Welcome to discussion

Quick Suggestions

Hello! These new forums are an open beta and we welcome your feedback in this section.
  • UnbridledLight
    8 posts

    @verybigcinema Yeah, I was hopeful after game got updated to 1.2.1. But this still exists. I don't know what I can do at this point. All I get is - Thank you for reporting and Sorry from forums and Ubisoft support , but no action. Complete silence from them. To be honest, didn't expect this kind of attitude from Ubisoft, they are indirectly saying, only a small section of players are experiencing this so we don't care, figure it out on your own.

  • UnbridledLight
    8 posts

    @Ubi-Borealis Please look into this. I have provided support team with all they need including a YT Video. On PS5, this issue only comes with PS5 version, not with PS4 version (on PS5). So there is definitely something wrong with PS5 version.

    Ubisoft Support Ticket: 14602526

    YT Video :


  • UnbridledLight
    8 posts

    @verybigcinema Please look into this. I have provided support team with all they need including a YT Video. On PS5, this issue only comes with PS5 version, not with PS4 version (on PS5). So there is definitely something wrong with PS5 version.

    Ubisoft Support Ticket: 14602526

    YT Video :

  • UnbridledLight
    8 posts

    @ubiexcellent Please look into this. I have provided support team with all they need including a YT Video. On PS5, this issue only comes with PS5 version, not with PS4 version (on PS5). So there is definitely something wrong with PS5 version.

    Ubisoft Support Ticket: 14602526

    YT Video :

  • nofearpt
    4 posts

    @unbridledlight Same from me. Here is the video I sent to support :



    Support ended the support thread with this message :

    I'm extremely sorry to hear this issue remains on-going, but I've forwarded the details you've provided to me to our teams to be looked into. As soon as we have any updates on this, we'll let players know on the official website: >> https://ubisoft.com/en-us/game/assassins-creed/valhalla/news-updates

    Here's hoping the next update fixes this....

  • UnbridledLight
    8 posts

    @nofearpt looking at my unlisted video count, I don't think they are even looking.
    But this is the latest message I got from twitter support - "Thank you for checking into this with me. I can confirm that our team is continuing to investigate this issue at this time. While I do not have any further news to share at this time, please keep a lookout on our game forums and social media channels for further updates. I am extremely sorry for the difficulties this issue has been and we truly appreciate your patience and understanding as we resolve this. If you have any other questions I may be able to answer, please feel free to contact me back from our conversation here."

    You wont face the issue if you play the PS4 version, but its 30 fps sadly. I am currently playing the PS5 version offline, have to go through the annoying 2 min add on check every time I start.

  • nofearpt
    4 posts

    @unbridledlight New update fixed it for me. Hope you had the same luck.

  • UnbridledLight
    8 posts

    @nofearpt No luck. I still get the error.

  • jhuggs
    1 posts

    Having the same issues and like everyone else I have tried forwarding the listed ports and placing the ps5 in dmz. I have also tried unlinking and linking my pan account to Ubisoft connect. I wonder if it has to do with buying the PS4 version and upgrading to PS5 version? But yeah still no luck

  • UnbridledLight
    8 posts

    @jhuggs The PS4 version on PS5 does not face this issue, the PS5 version is borked in that regard. I bought the PS5 version on PS5, the PS4 version just comes with it.
    They are completely silent on the issue, as you can see the conversations in this forum. They didn't fix the issue with the new DLC as well. Very disappointing and inconsiderate I would say. They wont even acknowledge it here.

Suggested topics

Community details

18
Online
124.8k
Users
21.5k
Topics
111.0k
Posts