Welcome to discussions

Quick Suggestions

  • HikingFlower
    Original poster 7 posts

    Purchased the premium starter pack, I received the helix credits but none of the other items (weapons etc). Has anyone else has this issue?

    Raised a case with Ubisoft but still waiting for a response.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • nielsoonk
    13 posts

    @hikingflower Please allow up to 24 hours for the order to progress fully. Seeing that you have already created a support ticket; please be patient. They will get back to you as fast as possible.

    You have to keep in mind that due COVID-19 they have to work from home which is far from ideal.

    -Gen

  • HikingFlower
    Original poster 7 posts

    @nielsoonk well I've waited and Ubisoft are being really vague about a solution, I guess that is money wasted

  • UbiKobold
    Ubisoft Support Staff 673 posts

    Hey HikingFlower! I just responded to you on another thread, but after further investigation found your case that you currently have with Support. I can see that you recently requested an update. The case has been escalated up to our relevant teams for review. As soon as more information is made available you should receive an update on your case. I am very sorry for any delay in contact that you may receive during these times, but thank you very much for your continued patience!

    Official Response
  • HikingFlower
    Original poster 7 posts

    @ubikobold well it's April now, a whole three months after purchase and still no gear items from the starter pack. I've lost faith that this will be resolved by Ubisoft and have been refunded by Google Stadia due to Ubisoft's faulty digital product.

  • UbiKobold
    Ubisoft Support Staff 673 posts

    @hikingflower I am sorry that you had this experience with the Starter Pack in Assassin's Creed Valhalla. I sincerely apologize that this could not be resolved before refunding the product. I have forwarded this up to the Game team so that they may continue to look into other similar player experiences. If you need anything else, please let me know.

    Official Response

Suggested Topics

Community Details

224
Online
226.1k
Users
38.0k
Topics
188.5k
Posts