0 Likes/2 Replies/24 ViewsOriginal poster Jean-DanielF 1 posts
Since today (5th of February) the game no longer work at all. I try to launch it three times:
- First time I got as far as the loading screen that get stuck for 10 minutes before I killed the game.
- Second time, crash at launch
- Third time crash on first screen.
I played two weeks ago with no problem, did any update get send recently, and if so how can I rolled back to the previous version?
Every updates seems to slow it down and make it more unstable since released.
Community Manager UbiKoality 440 posts
@jean-danielf Hey there! I'm extremely sorry to hear that you haven't been able to launch and play Assassin's Creed Valhalla. I can understand your disappointment here considering that you aren't able to play the game you paid for. Moving forward, please start by verifying the game's files in Ubisoft Connect. Doing so will replace any missing or corrupted game files that could be causing the game not to function properly, then it will ensure that everything required for the game is installed correctly on your PC. Afterward, please try running the game as an administrator to see if that allows you to fully launch the game without experiencing crashes. Finally, it would be beneficial to complete the rest of our technical troubleshooting guide.
Ultimately, if you are still unable to get into the game after completing these suggestions, please upload your MSinfo file in a case at support.ubi.com. Our technical support team would be more than happy to continue working with you to help get this resolved. They would be more than happy to help!