Welcome to discussions

Quick Suggestions

  • vatiman
    Original poster 10 posts

    @Ubi-Keo Thanks for your reply!

    Ok, my response:

    • Changing the HDMI cable and try another HDMI port in your TV --> I have tried different cables and in different ports. The result is the same
    • Check the picture settings on your TV and maybe disable some of the options you may have enabled --> I tryed without HDR on XBOX and TV and the same thing happens
    • Try plugging the console into another TV to see if the issue persists --> I don't have another TV :(... but, I tryed on my LG PC monitor (LG 29UM69G-B) and the same things happens. With other cables too.
    • Change the in game setting to Quality rather than Performance Mode or vice versa depending on which setting you have enabled --> When I di dit, I restart the game and console, and the same thing happens.

    Can you also both answer the following:

    • Have you also experienced this with any other games? --> Yes, only one... Demo of Immortals Fenyx Rising https://imgur.com/WpuJLpK As you can see, the exact same thing happens. Other next gen games are OK, also old ones.
    • Do you have the latest game update installed? --> Last versión of Valhalla (1.20) and last versión on my TV.
    • What is the model and size of your TV? --> LG 55" UM7100PLB

    Also, Xbox Series X is updated too, FYI.

  • vatiman
    Original poster 10 posts

    @ubi-keo Hey! Anything new? It's very annoying this, especially in the snow area with reflections... It gives me a headache to play like this 😥

    Thank you in advance!

  • vatiman
    Original poster 10 posts

    @ubi-keo Hi.

    I've been on this topic for two months and I haven't gotten any answers. Not even a "we're working on it, it's something we don't know"

    I've been patient and collaborated with what I've been asked. The point is that I've a game that I can't play because it causes me a headache every time the game lights flash more than 5 min on screen. It's literally unplayable. I can't refund the game, I can't get my money back. I've all the Assassins Creed, I bought Far Cry 5, Watch Dogs Legion... I'm n Ubisoft hard supporter, I've never had a problem with you! However with this game it's impossible for me to play and I dont get answers on your part.

    I'm seeing daily the moderator connected and saw how is answering, post indicator goes up, and I understand that he/she has many things to answer, however my problem is still not taken care of.

    Please, I'd need some kind of answer on your part, even if it's "we're working on it." It's not much, but I could settle because it's been two months since I opened the incident and two weeks without getting any kind of response. I'm rethinking the image the company is giving me, and next time I'm going to think a lot about buying another one of your games.

    Thank you in advance.

  • ubi-smash
    Ubisoft Support Staff 501 posts

    @vatiman Hey there,

    My apologies for our lateness in replying back here. I completely understand this situation to be unbearable to endure when playing. Please know that this has been shared with the game's team and they are currently looking over this further, they have asked if you have the Option "Depth of field" active and whether disabling it stops the flickering at all? Thank you for bearing with us during this time.

    Official Response
  • vatiman
    Original poster 10 posts

    @ubi-smash Hey! Thanks for your reply. I really appreciate that but... I'm not playing on PC, I don't have that "Depth on field" option...
    Any other suggestion?
    By the way, game is updated to the last version, same flickering problems 🙄🙄🙄

  • UbiKobold
    Ubisoft Support Staff 541 posts

    @vatiman Thank you for updating us, and we are so sorry that this is persisting for you. As soon as we have more information from the Game team we will update you. Thanks for all of your patience as we work to resolve this as it is greatly appreciated!

    Official Response
  • vatiman
    Original poster 10 posts

    @ubikobold Thanks for your quick reply! I really appreciate your efforts. I will continue to wait for a solution to this so that I can play in optimal conditions. Any kind of update I would appreciate if you let me know. Thanks in advance!

  • UbiKobold
    Ubisoft Support Staff 541 posts

    @vatiman We will certainly provide an update once we have more information! I just double checked and the Game team is still investigating. However, thanks so much for your continued patience and understanding!

    Official Response
  • vatiman
    Original poster 10 posts

    @ubikobold 2 months a no news about that... Two months and not even the problem is in the megathread. Two months you checked twice and the team were with the problem. I think I've been very patient, it's the only game I've problems with. I bought the game on day one and still can't play it.

    I have lost all confidence I had in Ubisoft, you don't give me solutions, you dont mention me in the megathread, you dont update the problem or a simpy reminder. I'm completely disgusted with this.

  • Ubi-Borealis
    Ubisoft Support Staff 2837 posts

    Hello there @vatiman!

    I apologise for the delayed response. I'm sorry to hear that you're still encountering flickering on-screen whilst playing Assassin's Creed: Valhalla. I've checked in with the development team regarding your report, and they're still investigating this issue further. I understand that this may not be the update you were hoping for, and apologise for any disappointment caused.

    Any future updates from the investigation will be shared in the News & Announcements forum, so I recommend that you check there regularly for the most up-to-date information.

    Please note that the Megathread list is non-exhaustive, and does not contain all ongoing issues or threads. This does not mean that your issue isn't being actively investigated by the development team. If you have any questions or concerns about the investigation, or you would like an update regarding your issue, you are welcome to update this thread and reach out to us at any time. The player support team will do their best to respond to you as soon as they are able to.

    Thank you 🙂

    Official Response

Suggested Topics

Community Details