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  • Defwill
    Original poster 1 posts

    Hi,

    I'm not able to pick up page 4 of codex.

    I can't take photo because of file size but seriously it annoying, plus it been crashing during the game over time on ps4.

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  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @defwill Hello there! Thanks for reaching out with this, sorry to hear it! I'd like to know if you've been seeing any specific error codes more often than others during these crashes? Have you been able to give the steps found within this FAQ a try to clear your consoles performance?

    Additionally, could you provide screenshots showing the codex issue for us to review? I'd be happy to have a closer look at this.

    Official Response
  • shyam3010
    84 posts

    @ubi-wan yeah, it’s error code CE-34878-0. Surely, with all these reports of Valhalla crashing, you should review the stability of the 3-month old game instead of questioning the performance capability of each person’s console?

    Genuinely not trying to sound rude but it’s getting ridiculous. We just want to play the game

  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @shyam3010 I can understand where you're coming from, however this is the process of reviewing stability! 😄 Our teams often ensure the reports coming in aren't the cause of hardware or software conflicts, among other potential issues. To this end, we ask that general troubleshooting is complete. This helps gather some vital details regarding issues such as crashing. As Sherlock Holmes said, "When you have eliminated the impossible, whatever remains, however improbable, must be the truth." When an issue is reported along with troubleshooting proving ineffective, our team is able to recognize and discover a solution much faster; as this comes with numerous variables out of the way. (Such as troubleshooting proving ineffective!)

    Official Response

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