Game crashes on launch PC1 Likes/16 Replies/269 ViewsOriginal poster Lecterfan 2 posts
Never played the game.... bought it yesterday and it doesnt work, the so called support pages are diplomatically speaking
not that good............. Game crashes on launch and wants me to send a crash report, you would think that someone would contact you and try to help you since i am logged in to connect, but nooo.... support pages wants me too chat, well... chat is not available.. probably due to Corona,, somehow the store is open... hmm
Since Ubisoft support....well whatever they want to call it, cant fix the issue, well i suppose i really dont know that because i cant contact with them in any way...
maybe someone here at this forum have an idea what could be wrong.
thankful for any tips.
HotDog.Qc 2 posts
Same problem for me.
I have byed Valhalla since 2 mounth now.
And i never been able to play it.
I want a refund since im not able to play what i pay for.
All my other games are working well, even other ubisoft games like Watch dog.
And yes i've try to reinstal it many times, system up to date....
Ryzen 9 3900X
Asus RTX 2070
Ubisoft Support Staff UbiExcellent 756 posts
Hi Lecterfan and HotDog-Qc. My apologies for the difficulties you've both encountered with launching Assassin's Creed Valhalla on your PCs. Typically when a game crashes upon launch, we first advise to make sure that your computers meet the minimum system requirements, since this can cause similar crashes to occur. Following that, we recommend making sure all steps that are outlined on our PC troubleshooting guide have been completed as well, since outdated software and or missing files can also cause the game to crash. If either of you have already completed these steps, I apologize for the repetition. Lastly, we ask players to reach out to our Technical Support teams with their MSINFO and DxDIAG files ready via our support website for in-depth, one-on-one assistance. Alternatively, please feel free to contact our Social Support teams if the support website isn't allowing you to create a support ticket. This can be done either over Facebook or over Twitter.
@ubiexcellent Still not fix after A LOT of requests for the random freeze issue which isn't even listed there : https://discussions.ubisoft.com/topic/81608/updated-11-02-reported-issue-megathreads-check-here-for-your-issue
The game just freezes, the music continues but I have to kill the task / or restart the computer since it can also completely freeze my system.
i have 0 issues with other games.
I tried everything :
- Disabled overlay
- Run the game in admin mode
- reinstall UpIay
- reinstal ACV
- reinstall of GPU drivers with DDU
- removed OC
- format of windows
here is my config
9900k RTX 3090
32 GB of DDR4 memory. trident Z 3466
Seasonic Prime Ultra 1000
dx diag: https://drive.google.com/file/d/1WPC...ew?usp=sharing
in the reliability history, in relation to the error this is what I have :
Un problème rencontré avec le matériel a provoqué un dysfonctionnement de Windows.
Signature du problème
Nom d’événement du problème : LiveKernelEvent
Paramètre 1: ffffd884ac5ef050
Paramètre 2: fffff80656472298
Paramètre 3: 0
Paramètre 4: 1574
Version du système d’exploitation: 10_0_19042
Service Pack: 0_0
Version du système: 10.0.19042.2.0.0.256.48
Identificateur de paramètres régionaux: 103
Le programme ACValhalla.exe version 0.0.0.0 a cessé d'interagir avec Windows et a été fermé. Pour voir si plus d'informations sur le problème sont disponibles, vérifiez l'historique des problèmes dans le Panneau de configuration Sécurité et maintenance.
ID de processus : 1574
Heure de début : 01d6c326b2983329
Heure d'arrêt : 4294967295
Chemin d'accès à l'application : G:\Assassin's Creed Valhalla\ACValhalla.exe
ID de rapport : 0dfce645-c5bb-48e7-b4dc-d702fcc42f06
Nom complet du package défectueux :
ID de l'application relative à un package défectueux :
Type de blocage : Top level window is idle
Hello there @Asryan2a!
I'm sorry to hear you're encountering freezing in-game. Thanks for taking the time to share with us what troubleshooting you have already tried.
As advised by my colleague UbiExcellent, I would recommend opening a support ticket so our Technical Support teams can take a closer look at your system files. You can reach our support team here:
- Open a Support ticket
- Start a Live Chat (Please check your regional opening times!)
- Twitter and Facebook
When opening a support ticket, please can you also provide a copy of your MSinfo and your DxDiag, as this will be needed for further investigation. Additionally, please can you include the troubleshooting steps you have tried so far in your case notes.
@ubi-borealis i've opened A BUNCH of tickets, i've gave all infos and after few days waiting for answers, the tickers has been closed without reasons. Sorry but your service is a mess. Please do something.
Also support is not available right now, only by chat and it's not opened. Shame
I'm sorry to hear this, @Asryan2a. Please note that you should be able to reopen your case by leaving a comment, if you feel it has been closed without a resolution. This will prompt the team to take another look at it for you.
I've taken a look at your support ticket (13317879) and I can see that a member of our support team reached out to you requesting new system files. Would you be able to add these to your case for us?
Once you have updated your ticket with these files, our team will be able to take a closer look. Thank you!
@Asryan2a Please note that support tickets will be closed automatically 4 days after the last agent response. Your case can be reopened at any time once you are ready to update it, though!
I've taken a look and I can see that you've updated your case and shared your system files as links. Thanks for taking the time to update your case! Would you be able to upload your MSinfo/DxDiag directly to your case as files as well, rather than links? This will make it easier for the team to review the information as the investigation proceeds.
Once you have done this, a member of the team will reach out to you as soon as they are able to. Thank you!
Original poster Lecterfan 2 posts
Its now week 3 or 4 since i bought the game and i have done everything support have asked of me, and more.
Nothing works, It seems to be something with the connect program, because when i run Odessey via Steam or any other
AC title it works just fine,but since i couldnt buy Valhalla on Steam i bought it directly from Ubisoft, and that is also the only
program/game that doesnt work.... well anyway i bought it with paypal so i have a case there now and they can get my money back.
i can buy the game on discount a year from now or so.
@lecterfan The Connect app still runs in all Ubisoft games even if they are bought on Steam ..... All Steam actually does is start up the Connect app and Connect actually starts the game so even if they did sell Valhalla on Steam you'd still have the exact same problem
I bought Odyssey directly from Ubisoft when it released and currently completed a full playthrough of all three storylines and in over 70 hours of play, all of it with recording running in the background I didn't have a single crash ...... There is just something wrong with Valhalla itself and possibly with the way they "hook" it with the Connect app .... All the "Unable to progress in quest xxxx" bugs are likely caused by busted autosaves ....
When you uninstall a Ubisoft game it doesn't remove the saves so one thing you might try doing is go to
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<your account code>\13504 and delete all the saves in the 13504 folder and then try starting the game in the offline mode, start a new game play for a few minutes (if you get it to start) and then make a save, quit out of the game and put it back in the online mode and restart
@lecterfan That is the exact description of the problem I have. The games chrashes instantly at the loading screen. I tried everything that is suggested in several guides, couldn't fix it. No reply from the ubisoft support yet. I can't help feeling that the problem has something to do with the ubiconnect SW or the interaction between ubiconnect and ACValhalla.
@harmwulf1 You aren't using Storage Spaces in Windows by any chance ...... You can check by typing in Storage Spaces into the search and clicking the link that pops up .... If there is nothing there except a message that says "Create a new pool and storage space" then you are OK but if there is anything else listed there then you are using Storage Spaces ..... If you installed Windows yourself then you are probably OK but some pre-builts have it enabled .... I know people that had it enabled had problems with Odyssey starting up
Thank you, @longjohn119 for pointing this out
It works now.
I think the problem was caused by a missing Windows update, a 'functional' update (Funktionsupdate in German).
It is a little bit confusing, because Windows claims that it is up to date but also provides the option to install an additional, non-required update. Which seems to be pretty essential (atleast for ACValhalla)...
Who would have thought...
@harmwulf1 A few months ago Microsoft went back to how they used to do it for Win 7 in that you have security and bug fix updates and then you have optional updates that fix specific issues that only apply to a smaller percentage of people but the larger user base doesn't need
Here is one of the issues the latest optional updates addresses and is probably the one you were experiencing
- Updates an issue with screen rendering after opening games with certain hardware configurations.