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  • Cerben74
    1 posts

    my spartan resets as well to defalt and im not geting the runes or materials back. its the same almost whit premium starter pack every day its down to one upgrade and the materials are gone and runes as well. the premium starter pack weapons i have upgraded so far 4 times as they where the only mythic weapons i hade for some time so 4 times times x10 times 4 agen its a totally insane amount of mats i hade to grind befor i did find some post about this buggs. im new to assassin's creed valhalla i have only played the old assassin's creed games some but i was in for some thing new. fps game s and wow for 16 yers and it felt good but im not so sure now..

  • Ubi-Borealis
    Ubisoft Support Staff 2929 posts
    Best Answer

    Hello all!
     
    I would like to reach out to you all with an update from the development team. The issue wherein the Ubisoft Connect weapons have been downgraded will be resolved in TU 1.2.0. This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • That your weapons are still downgrading when playing the game.

     
    Thanks all! 😊  
     

    Official Response
  • Heosphoro
    1 posts

    He perdido tambien los avances del hacha y del arco, eran miticos.

    I have also lost the upgrades of the axe moonlight and the bow, they were mytics.

  • Ubi-Borealis
    Ubisoft Support Staff 2929 posts

    Hello all!

    Thanks for continuing to update this thread with your experiences. I've merged a couple more similar threads into this megathread, so I apologise if any ongoing discussions have been disrupted by this.

    The development team have been able to identify the cause for this issue, and hope to resolve this in a future update. Please keep an eye out in our News & Announcements forum for the most up-to-date news and information regarding any updates.

    @White_Death_81 - Hey there! The development team are aware of the swimming issue in near Anlaf's Lookout. You can check out the megathread for this here.

    @DrySheep - Just to confirm, have you also lost access to your opals? If so, please would you be able to open a new thread so we can investigate this separately to the Moonlight Axe/Spartan bow losing their upgrades.

    @thedevilcomes - No worries! Just keep the forum rules in mind when posting in the future 🙂 I hope you're feeling better following your dental work, and that your weapons will be restored soon!

    @JohnnyTapia & @Enkidu98 - If compensation is to be offered in-game, this will be shared on the official Ubisoft platforms and within the game via an in-game notification. Please note that this is the decision of the Assassin's Creed: Valhalla team, and that player support has no say in this.

    Thanks all! 😊

    Official Response
  • keremthns
    20 posts

    Hi!I have the same problem with Spartan Bow is reset! (PS4pro). I had upgraded it to top legendary level. Ubisoft should give us credit. ( I already have an open ticket for “old cellar tablet problem” I uploaded my save file already. Please check it Ubisoft.

  • chrisolaus
    6 posts

    Same here with my Spartan bow..

    Will they fix this?

  • ibcyndilouwho
    1 posts

    I have this same issue. Please note I stopped playing many months ago on PS4, and only picked the game back up a couple days ago on PC.

    • Which weapon has been affected?
    • Spartan Bow


    • What quality was your weapon?
    • Flawless


    • Were any used resources/runes added to your inventory following the reset? Or are you now missing all raw materials used/runes equipped?
    • Everything was returned.


    • Did you find the raw materials in-game, or were they purchased using Helix Credits?
    • Mix of both.


    • Did you notice this upon reloading your save following the update? Or did this happen after taking part in a River Raid?
    • For me it happened after doing my first river raid. I moved on to do other game content and noticed I was missing my bow when I went toe to toe with a Templar. (Ouch, that timing!)


    Once I realized the bow was gone I reloaded a prior save. The bow was on my back during the loading screen, and when I very first popped into the game. But within 10 seconds of loading in, I could watch it disappear off my back. It now does this on every save, manual and auto. I caught a gif of it.

  • Barney_1104
    20 posts

    Actually, it is after any visit to the Smith or fast travel. The Spartan Bow gets back to low quality, all materials are wasted.
    As this cannot be used in this state, we should get a compensation or refund.

  • lumperjack1950
    1 posts

    Hey

    After Bying the Raven set and equipt runes. Closed the game. When I opened it again. The Beserker set came up as a new set., but I had it already. I bought the full game.
    I loaded an older save and it was back.

    It has happend before.
    Tried upgrade The Spartan bow. Vent to a view point and back to Ravensthorpe and it was resat.

  • aydinfarmani76
    1 posts

    Hey, I got the spartan bow from ubisoft club while I was in norway but now in england it doesn't save the upgrades and it's stock on level 1, I had spent all my ignots,leather,iron ore to upgrade it but it's all been wasted now 😭😭😭

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @aydinfarmani76 Thanks for reporting this issue! I'm happy to announce that this issue is slated to be resolved in a future patch. We also have a megathread open about this, so please post there if you find that the issue isn't resolved following the implementation of this patch.

    Official Response
  • frank201918
    4 posts

    I have unlocked the Spartan Bow in Ubisoft Connect. But when I load the save or travel between the worlds , my bow lose all its upgrade.

  • Bukowki3313
    1 posts

    The Spartan Bow wont stay upgraded. Weak! That's sucks bigtime. The best bow in its class.......really? Its been over a month....no fix yet? Wow.

  • Claiger_
    7 posts

    Well. I had a bug that since I updated to 2.20 and tried to play, my Moonlight axe had vanished. It's fully upgraded and my main weapon, so I just didn't play since then. Signed on today but my internet was briefly down and my axe appeared. Didn't make the connection until just now loading the game back up and the axe was gone again. So I turned off my internet connection, and the axe comes back. Here's a video of what happens when my internet connection was turned on and I loaded a save file with the Moonlight axe equipped.

    https://www.dropbox.com/s/yiw6kmgz7r635ov/pxl_20210308_221451245.mp4?dl=0

  • Ubi-Keo
    Ubisoft Support Staff 1198 posts

    @claiger_ I'm sorry to hear that you are experiencing this, it is not a known issue.

    Does this only occur if you have the Moonlight Axe equipped? If you have not tried this could you try equipping a different weapon, save then exit the game. Then try loading that save file whilst connected to the internet and check your inventory to see if the Moonlight Axe is still missing.

    Official Response
  • GSLock
    1 posts
    • Which weapon has been affected?
    • Moonlight


    • What quality was your weapon at prior to the reset?
    • Flawless


    • Were any used resources/runes added to your inventory following the reset? Or are you now missing all raw materials used/runes equipped?
    • All runes and resources returned to inventory


    • Did you find the raw materials in-game, or were they purchased using Helix Credits?
    • In-Game


    • Did you notice this upon reloading your save following the update? Or did this happen after taking part in a River Raid?
    • After Uptade 1.1.2.


    When will the problem be fixed? I only play with the weapon.

  • Ubi-Borealis
    Ubisoft Support Staff 2929 posts

    Hello all!
     
    Thank you for continuing to share your reports within this thread regarding your downgraded weapons. As the development team plan to resolve this issue in a future update, you don't need to provide us with the additional information I requested in an earlier post. Thank you for taking the time to share this information with us in the meantime 🙂

    Until this fix is deployed, We would strongly recommend against upgrading these weapons, as this will prevent the potential loss of any in-game resources.

    Once we have any further information to share regarding the future update, it will be posted within this thread and in the News & Announcements forum, so please keep an eye out in these places.

    Thanks all! 😊

    Official Response
  • Claiger_
    7 posts

    @ubi-keo I posted more info on this on another thread where I'd commented about someone's experience. I think ya'll are aware of it.

    https://discussions.ubisoft.com/topic/95128/moonlight-axe-vanished/3

  • Ubi-Borealis
    Ubisoft Support Staff 2929 posts
    Best Answer

    Hello all!
     
    I would like to reach out to you all with an update from the development team. The issue wherein the Ubisoft Connect weapons have been downgraded will be resolved in TU 1.2.0. This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • That your weapons are still downgrading when playing the game.

     
    Thanks all! 😊  
     

    Official Response
  • senitaf
    1 posts
    This post is deleted!
  • MikeFara
    1 posts

    @ubi-borealis After playing about 60+ hours I finally took a break to get a cup of coffee and relax my hand-bones. When I checked I was horrified to see Eivor was disrobed with all armor returned to 0 stats, apparently with the message "bonus content unlocked" blahblahblah. I think the resources for the armor upgrades might have been there because I did see a lot of that in the inventory. But fortunately I had a backup save / did not have to lose my precious armor upgrades + rune slot placements. I had walked into Ravensworth and paused (not fast travel) and had just completed a quest. Apparently this is some sort of odd bug because I do have store content in the form of the Berserker stuff from Ultimate Edition. So looks like this will be fixed soon (hope).

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