0 Likes/3 Replies/42 ViewsOriginal poster OuzoDave 4 posts
The recent title update 1.1.2 has turned my ultimate edition into the standard edition and on the Xbox store, it is saying I have to purchase the game again at an increased price.
Please investigate why after the title update I have lost my purchases.
This is not the first time your title update has caused problems.
Original poster OuzoDave 4 posts
Just received an email from Ubisoft to say they are going to close this feed and i need to create a ticket.
I have 2 questions
- you can log a support issue it says chat only
- the chat button is always greyed out even after refreshing the page about 50 time
Ubisoft Support Staff UbiKobold 673 posts
Hey OuzoDave! It looks like you were able to create Support Ticket and have been in communication with one of our agents. Please keep an eye on that case for further updates, and thank you so much for all of your patience during these times. If you need anything else, please do not hesitate to let me know!