Ubisoft Support Staff Ubi-Borealis 3625 posts
Thanks for sharing your experience with us, @bielik01. Does this only happen whilst taking part in River Raids, or have you noticed this happening in other locations? Could you let us know where you've noticed doors won't unlock correctly?
Just to confirm, are you using a Dualshock 4 with your PS4? If you're able to capture any videos, this will be helpful for the development team's investigation as well.
@ubi-borealis Here are a few examples from one raid
and this one
was at this location
and yeah, I use Dualshock 4 with my PS4
@bielik01 Thank you for sending all of these videos! I would like to see if this can be resolved with our guide here. These steps include restoring your licenses, which can resolve a decent amount of game related issues. Also, does this issue of doors not unlocking only occur during River Raids? Or have you noticed this issue affecting other doors in-game as well?
@ubikobold I can only confirm the issue in River Raids (because I completed any other location). I also noticed the doors in the beginning were opening correctly, but when I entered Northern Monastery all future doors on the map were shut. I didn't use the guide - I don't feel like it would help at all.
lemmie88 184 posts
I've seen this happen all the time in river raids. In fact, it is more often that a door fails to open from inside than it is to function normally. I am on PC. This has been happening since before 1.2.1. I can't remember when it started. Most of the time, I just avoid doors or bash them from the outside because I expect them to be broken. Just wanted to chime in because it really doesn't seem to be save game specific or an issue with licenses. Seems like it is just bugged.
Thank you for that extra detail bielik01! I've forwarded your videos and information to the Game team so that they can look into this further. Thank you lemmie88 for letting me know that you experience this on PC as well. It is unfortunate, but good to know that it is occurring across the different platforms, as this will help the Game team work towards a solution. Most of the videos were on the River Severn, but it sounds like this issue occurs in varying places around the map. Can either of you pinpoint other locations where this is occurring?
Also, lemmie88 are you using a mouse and keyboard or do you use a different controller? If using a different controller, please provide the make and model. Thanks!
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@ubikobold here are some more examples
Thank you bielik01 for these additional videos of other locations, and thanks lemmie88 for letting me know that you are using a keyboard and mouse! I've been continuing to forward your information up to the Game team. If more information is requested by them, I will be sure to let you both know! However, please feel free to continue providing any additional relevant information as this is very helpful as they investigate.