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  • ShadoW8_9
    Original poster 6 posts

    So apparently I finished the appropiate task (the ten raids) and accepted the reward but I never got the item. When I accepted it, I believe I still had a couple of raids missing, but I did them afterwards just to make sure (I'm 100% sure I finished them all alive). I wanted to take a screenshot but unfortunately it no longer shows in my tasks...

    I saw a post with someone having this problem. Apparently he recived it a cauple of sessions later, I logged out an back in just in case but so far there is no reward.

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  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts

    Hello there @ShadoW8_9!

    I'm sorry to hear that you didn't receive your Jackdaw Figurehead. I would recommend opening a support ticket so our team can take a closer look at your account for you.

    You can reach our support team in the following ways:


    When opening a ticket, would you be able to include an image of your Ubisoft Connect notifications? You should have received a notification if you completed the challenge successfully, even if you can no longer track the challenge itself. This will be helpful for the investigation.

    Thanks! 😊

    Official Response
  • ShadoW8_9
    Original poster 6 posts

    How exactly can I access de notifications history? I don't see an option.

    Also, I found some achievements have been shown to me twice to be collected or rather accepted being the second one when the event ends so I might have been mistaken seeing that second achievement as a re-acceptance of the the 5 raids instead of 10 (and me not being able to finish the 10 in time). Either way, I'd like to see those notifications to make sure (and open the tiket in case I did finish the 10 raids).

    Thank you very much in advance.

  • Ubi-Borealis
    Ubisoft Support Staff 1535 posts

    Hey there @ShadoW8_9!

    Thanks for getting back to me about finding your notifications. Do you use the Ubisoft Connect mobile app at all? If so, you should have a "Notifications" feature on the bottom toolbar.

    When scrolling on the homepage, you should also be able to see any rewards you were successfully awarded, as well as any challenges you completed.

    Can you let me know if you're able to find these? Thanks! 😊

    Official Response
  • ShadoW8_9
    Original poster 6 posts

    Oh... ok, I didn't have the app installed (just the PC client), but now I have it and the notification is not there. I guess that means I didn't get all 10 raids, although it also doesn't show the average achievement of the 5 raids that I got for sure (I have that reward). Is it because achievements with two steps only show if you get them 100%?

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