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  • Rock_Sampson
    Original poster 8 posts

    After updating the game to 1.1.2, I have now found that if I try to open the web browser in the overlay, it immediately causes Ubisoft Connect to crash, meaning that I can no longer play the game as it will no longer save. Sometimes it causes the game to crash straight to desktop as soon as I acknowledge the error message.

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  • Ubi-Wan
    Ubisoft Support Staff 552 posts

    @rock_sampson Hello there! I'm really sorry to hear about this. Lets see if we can get this looked at! I'd like to have you give the steps found here a try, to clear your system's performance. It may also be helpful to ensure that you disable background applications while playing. 

    Official Response
  • Rock_Sampson
    Original poster 8 posts

    @ubi-wan I have attempted the troubleshooting steps and nothing has worked. I have the crash dump files from my Ubisoft Connect folder, but I cannot attach them to this post.

  • Ubi-Borealis
    Ubisoft Support Staff 1068 posts

    Thanks for trying those troubleshooting steps for us, @Rock_Sampson. At this moment in time, we won't need your crash dump file, but thanks for collecting this for us!

    You mention that you receive an error messages when this happens. Can you please send an image of the error message you've received?

    Thanks! 😊

    Official Response

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