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  • maleagon
    1 posts

    Can a status be shared on this issue? At this point, it was first reported in November, yet still no fix. I don't even find it on the official list of issues. It's hard to stay loyal to the franchise, given all the issues and lack of responses.

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there!

    I apologise for the delayed update. The development team are still investigating the issue wherein Rollo cannot be interacted with, and won't follow Eivor in "Old Wounds." We don't yet have any new updates to share from the investigation with you all. Rest assured that once we have any new information to share with you all, it will be posted within this thread and in the News & Announcements forum.

    @maleagon - Thank you for taking the time to share your feedback with us. Please note that the Known Issues list is non-exhaustive. If you don't see the issue you're encountering listed here, this doesn't mean that it isn't under investigation by the development team. I apologise for any delays when providing you with updates from the investigation. The player support team aims to respond to threads as soon as we are able to, but this can take longer than anticipated when the contact volumes in the forum are high.

    If you have any questions or concerns, please feel free to reach out to us at any time. If you'd like to have a live chat with a member of the player support team, you can learn more about this here.

    Thanks!

    Official Response
  • windedmeat1665
    3 posts

    Still cant play the game for a few months now rollo just wont come out of the wall and i cannot apply an image to his post because apparently this doesnt support jpeg

  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @windedmeat1665 Hey there. I'm sorry to hear you're encountering issues in Valhalla. Can you let me know what mission you're having trouble with? Additionally, have you tried using a third party image site such as imgur to provide us a link to any relevant screenshots? This can be used in case you're unable to apply an image using the image button in your comment box.

    Official Response
  • windedmeat1665
    3 posts

    @ubi-wan its the quest old wounds when you leave the brothel, a few times ive seen in the patch notes that old wounds was fixed but mine just hasnt changed. here is the image https://imgur.com/rGTHFcF. it looks like he is behind the house but he is in the attic and can even see him through the small openings in the wood.

  • Ubi-Mark.
    Ubisoft Support Staff 831 posts

    Hello @windedmeat1665,

    Thank you for the update.

    I just checked it out for you and I can see that this issue is currently being investigated. I moved your thread over to our megathread so you can keep track of all new information and updates.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • SuPHaSuLLy
    6 posts

    @ubi-orion

    Any fixes I quit playing for about 5 months and still can’t play the essex arc. This issue is stoping me from finishing the main story. I’m not able to kill the last order member.

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there @SuPHaSuLLy!

    Thanks for reaching out! I'm sorry to hear that your progression has been affected by this issue. I'm happy to share that the development team intend to fix the issues with "Old Wounds" in a future update. We don't yet have a confirmed ETA for when this fix is to be released. Once we have more definite information to share, it will be posted within this thread and in the News & Announcements forum.

    Thank you 😊

    Official Response
  • PayTheRentBitc5
    2 posts

    @sandboxguru same here It just freezes at the door of the brothel and nothing. I reached out to ubisoft on Facebook messenger and the guy told me to try to use a manual save instead of just quitting to the title screen and that doesn't work either. I've got 150 hours in playing this game and like to finish but can't. So frustrated. Please lmk if you figure something out. Thanks

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there @PayTheRentBitc5!

    Thanks for sharing your experience with us. I'm sorry to hear you're encountering freezing during "Old Wounds." If you haven't already, I would recommend trying these console troubleshooting steps to see if this helps to alleviate the issue.

    If the issue persists after trying those steps, please don't hesitate to let us know.

    Thanks! 😊

    Official Response
  • VIPERM123
    2 posts

    So the whole quest works for me....the only problem I'm having is that when you pick the traitor....it skips ODIN'S scene where he is supposed to say "Both had reason to betray their jarl. But only one had the ice heart to do so. I hoped you chose well, for you denied them a seat in my hall." It skips that whole scene!!!

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there @VIPERM123! Welcome to the forums 🙂

    I'm sorry to hear that part of the cutscene during the traitor sequence has skipped for you. Are you able to send us a video to show that this scene with Odin skips after you have selected the traitor? We can then pass this along to the development team for a closer look.

    Thanks! 😊

    Official Response
  • TastyChip742323
    6 posts

    @ubi-mark any updates?? I haven’t been able to finish a game that I paid for!! it’s been months and it’s getting really frustrating
    pls tell me there’s gonna be a fix soon

  • TastyChip742323
    6 posts

    @ubi-borealis any updates?? it’s been months and I haven’t been able to finish the game 😞 I can’t interact with rollo and im very disappointed that I spent money on a game that I can’t finish

  • SuPHaSuLLy
    6 posts

    @tastychip742323

    Im right there with you still. Was going to go for the thor gear but you have to kill the 45th member of the order to get the cloak and hammer. Old wounds is holding the whole process back. I just finished the Druid expansion. At this rate I think I’ll have everything collected before I’m able to finish the game. Come on Ubisoft help us out!

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there @TastyChip742323 & @SuPHaSuLLy,

    We don't yet have a confirmed release date for when the fixes for the issues in "Old Wounds" are to be deployed by the development team. I understand that this may not be the update you were hoping for, and apologise for any disappointment that may have been caused. Rest assured that once we have more definite information to share regarding any future updates, this will be posted within this thread and in the News & Announcements forum.

    Thank you 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy a fix for "Old Wounds" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET.
     
    If you are still encountering issues with "Old Wounds" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • That the issue continues to persists in-game following this update.

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.
     
    Thank you! 😊

    Official Response
  • VIPERM123
    2 posts

    @ubi-borealis Yes of course and I know the newest title update 1.2.2 came out, but that didn't seem to fix the issue with skipping ODIN'S part in the cutscene....he just pops in and then pops out! And I know ODIN is supposed to talk!

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello there @VIPERM123,

    I'm sorry to hear that your cutscene with Odin is still skipping following TU 1.2.2. Were you able to capture a video of this issue happening in-game? We can then pass this along to the development team for further investigation.

    Thanks! 😊

    Official Response
  • KO6891
    1 posts

    For me this quest is still broken, after latest patch 1.2.2, i still cannot speak with Rollo after brothel scene and fight with the guards outside of the brothel, for me this quest has been broken for like 3-4 month for now and i just did try to complete this part of the quest and still same old problem, so i hope this will be fixed sometime in the future, because i cannot complete the main questline of the game before this quest is fully fixed. Quest also broke the game inventory after quest ask me to speak with Rollo and i have to force quit the game with taskmanager on PC to get out of the game, so this seems to be bigger problem than just that i cannot speak with rollo and get the quest go further.

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