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  • IK3LOS
    Original poster 3 posts

    I experience AC:V crashing every time I try to play it. It typically happens after 20-30 minutes. In my experience this has been getting worse the more I progress in the game, as I had no crashes whatsoever during my first ~10 hours of playing the game, it then started crashing rarely, and now it crashes every single time. It's becoming frustrating as it crashes in the middle of clearing an outpost or mid-mission.

    Specs:
    Windows 10 Pro
    Intel i7-8700k
    32GB RAM
    Nvidia Geforce GTX 1080ti
    No overclocking

    After a crash, I get 3 events in my Windows Event Viewer:

    Error 1:

    Fault bucket 1240432052780540515, type 5
    Event Name: D3DDRED2
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: VEN_10DE
    P2: 27.21.14.6140
    P3: 0x887A0006
    P4: 7
    P5: ACValhalla.exe
    P6: Unknown
    P7:
    P8:
    P9:
    P10:
    
    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EE0.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EF0.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EFF.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F0F.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_17831357388c6eaf65fe15f3c71d854d3cb4f4_00000000_8f9aeb41-2592-4471-8be5-b12ac230e3cf
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 8f9aeb41-2592-4471-8be5-b12ac230e3cf
    Report Status: 268435456
    Hashed bucket: e868d8538d7f79125136e66141fe2263
    Cab Guid: 0


    Error 2:

    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 141
    P2: ffff8b8ff5d67430
    P3: fffff80515ce71c0
    P4: 0
    P5: 2438
    P6: 10_0_19042
    P7: 0_0
    P8: 256_1
    P9:
    P10:
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20210303-1855.dmp
    \\?\C:\WINDOWS\TEMP\WER-5131984-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59CD.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59CE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59DF.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_3ee16b9cd0fc21520e1ad4b63f0afafc85f4d3e_00000000_2440bf54-421f-4308-a0bf-3fd86cdb1eb9
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2440bf54-421f-4308-a0bf-3fd86cdb1eb9
    Report Status: 4
    Hashed bucket:
    Cab Guid: 0


    Error 3:

    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 141
    P2: ffff8b8ff5d67430
    P3: fffff80515ce71c0
    P4: 0
    P5: 2438
    P6: 10_0_19042
    P7: 0_0
    P8: 256_1
    P9:
    P10:
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20210303-1855.dmp
    \\?\C:\WINDOWS\TEMP\WER-5131984-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59CD.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59CE.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER59DF.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_3ee16b9cd0fc21520e1ad4b63f0afafc85f4d3e_00000000_cab_2440bf54-421f-4308-a0bf-3fd86cdb1eb9
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2440bf54-421f-4308-a0bf-3fd86cdb1eb9
    Report Status: 2049
    Hashed bucket:
    Cab Guid: 0


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  • GrndMstr-Kelso
    4 posts

    I get the same issue with only slightly lower specs. I only started seeing the crashes consistently around 50hrs of gameplay, I wonder if this has something to do with an update. I will play for 3-4 hours at a time and experience a crash every hour or so of gameplay.

    As compounding data, these are my specs,

    Windows 10 Home
    Intel i7-6700 (3.4Ghz)
    32GB RAM
    Nvidia Geforce GTX 1080
    Also no overclocking.

    I will add my own event logs next time I play, I have been on a hiatus out of frustration due to other game breaking issues I'm experiencing.. 😄

  • Danny__G13
    18 posts

    @ik3los Join the club. I had to put this game on hold due to the incessant crashing. It was fine on release but one of the updates clearly broke it and until/unless this issue is announced as fixed I won't/can't play.

  • mick723
    1 posts

    Same issue here: Since Update 1.1.2 constant crashes (max. 10 mins. gameplay, then crash)

    PC:
    Win10 Pro
    Ryzen 3800XT
    32GB RAM
    Nvidia RTX 3070
    No overclocking

  • Ubi-Viral
    Ubisoft Support Staff 2366 posts

    @ik3los Hey! Sorry to hear that your game is crashing and thank you for the event viewer.

    Can we ask that you check which version of Direct X you are using. You can find how to do this here.

    Additionally, have you tried the steps from here?

    Thank you for also provide your system specification, I can see that you are within the minimum requirements also.

    Official Response
  • IK3LOS
    Original poster 3 posts

    Hi @Ubi-Viral,

    My Direct X version is 12 - and I have indeed tried the steps outlined in your linked troubleshooting guide (to no avail).

  • Danny__G13
    18 posts

    @ik3los Let's hope this new update fixes it? Fingers crossed?

  • IK3LOS
    Original poster 3 posts

    @danny__g13 It did not, unfortunately. And I just lost 1.5 hours of progress - again - during a river raid. Getting real tired of this debacle.

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