Moved My game keeps freezing at a certain location.0 Likes/2 Replies/30 Views
Community Manager UbiKoality 445 posts
@orionsangel Hello! I'm terribly sorry to hear that Assassin's Creed Valhalla has been freezing at one specific location. Thank you for including that video, it's always incredibly helpful to have this kind of evidence when investigating bugs! Moving forward, have you tried clearing your Xbox's cache to see if that helps get this corrected? Due to the amount of data your cache holds, it can sometimes get bogged down and lead to various in-game issues. Clearing it would be a great step to try to see if you notice any improvements! To do this, please unplug your console from the wall, wait at least two minutes, then plug it back in and restart your game. If that doesn't help, please go through the other quick steps in our Xbox Series X|S troubleshooting guide.
Should this persist, please do not hesitate to reply and let me know! Or, you can always reach out to our team at support.ubi.com. Thank you!