0 Likes/2 Replies/30 ViewsOriginal poster StasLjut1y 1 posts
Good day, I have a question related to AC Valhalla on the Xbox series X/S version. I have next situation, I live in Europe, to be more clear in Latvia, my main language is Russian, I've bought a game on Xbox, but found that there's no Russian language available in interface and language options, there's Chinese and Japanese available, but no Russian language, I've found out that It's can be related because I've bought a European region version of the game, and the Russian language is available only in CIS region, so my question is: Is it true and Russian language is available only in CIS region version of the game(But then it's a bit odd because why then European version has Chinese and Japanese languages and don't include Russian). Also if I'm not right then is there some kind of solution to add the Russian language into the game on Xbox (like language packages like for Watchdogs Legion that I saw on the market), I saw that this can be done on PC, but the Xbox is another case
Community Manager UbiKoality 440 posts
@stasljut1y Hello there! My apologies for any inconvenience or frustration that may have been caused. It is true that certain languages are available in specific regions of games, which would explain why Russian is not available in the region of the game you currently own. Unfortunately, since we do not have access to Microsoft's backend tools or services, we are not able to add additional language packs to your account or to the game itself. I would suggest reaching out to the retailer you purchased Valhalla from to see about a possible refund and/or exchange for the correct regional copy. Thank you!