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  • renegademan666
    3 posts

    How do we send videos and save files? Who do we email?

  • far11aan
    20 posts

    Are the falling star bugs seriousIy still not under consideration? https://discussions.ubisoft.com/topic/76980/assassin-s-creed-valhalla-known-issues-updated-april-1?lang=en-US

    I don't see it listed in the above link anywhere? And I've had this issue for 5 months now. I don't get it. It's gotta be an issue to do with having Ysane and other characters simply respawn after they die right? I don't get why they haven't listed it as one of the things they're looking into. That thread does not include it

  • Ubi-Mark.
    Ubisoft Support Staff 1361 posts

    Hello everyone,

    Please accept my apologies for the delayed reply.

    @Valen78 - sorry to hear about your experience. I can assure you that this issue is being investigated. I can see that the development team was collecting save files from our players and they're trying to reproduce this issue in order to implement a fix. Once we have an update on this process, we are going to let everyone know through this thread.

    @renegademan666 - thank you for your update! You can provide us with your save files with this link. I hope it helps and thank you for your ongoing patience and cooperation!

    @far11aan - thank you for sharing this! I can see that this thread is under our megathread list that contains all reported issues that are currently being investigated 🙂 As I checked the status of this investigation, I can see that this issue is still being investigated and as soon as we have more details, we are going to let everyone know through this thread.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • far11aan
    20 posts

    @ubi-mark hi! Does this mean that because Falling Stars is listed in the mega thread and not also this thread: https://discussions.ubisoft.com/topic/76980/assassin-s-creed-valhalla-known-issues-updated-april-1?lang=en-US

    And the link I provided says "ISSUES PLANNED TO BE ADDRESSED WITH FUTURE UPDATES ". Does this mean Falling Stars is not likely to be fixed by mid-April since its not one of the issues you guys plan to address just yet? So we're looking at the middle of May or June at the earliest for this issue to be fixed?

    my apologies if I'm mistaken, but it seems that thre thread that I provided is probably what's going to be fixed in the next patch and since Falling Stars is not listed then maybe next month or the month after?

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello all!

    A hot-fix was recently released which should help to resolve the issue wherein Ysane would not follow the player.

    If you are unable to progress with the respective quests after launching and loading the save game, please follow the below steps:  

    1. Create a manual save  
    2. Close the game entirely, then launch it again  
    3. Load the created save  
    4. You should now be able to proceed with the respective quest  

      
    Important: If you reload the game before proceeding with the respective quest, you'll have to relaunch the game application before being able to proceed with the quest.  

    Please note that the development team are working on a more permanent solution. Once we have more information about this, it will be posted within News & Announcements.

    If you're encountering any additional issues with "Falling Stars," please don't hesitate to update this thread so we can take a closer look.

    Thanks! 😊

    Official Response
  • far11aan
    20 posts

    @ubi-borealis hi, I tried this hotfix but Ysane is still dead somewhere in the game and will not respawn at the rock place again

  • Blazeder
    12 posts

    @ubi-borealis I ... I don't know what to say. For me it finally works, thanks a lot to you and the devs team. I am so happy but I'm not ready to play this game a second time, even if I love the world of this AC. It's been 5-6 months since my first post here to complain about this annoying bug. I surely know it's an hard work to fix all the problems of all the players, but I never experience a problem like this before and it's really disturbing.

    Anyway, thanks again !

  • borisbog
    11 posts

    @ubi-borealis ohmygod, yes! Finally! The band is reunited and I finally got my coveted platinum trophy! Many thanks to all devs who made it through and fixed this pesky bug. And to you of course, for all the patience.

  • far11aan
    20 posts

    Has there been any patch update this month (April)? Ysane is still dead and will not respawn since I had this issue in November.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello all!

    I apologise for the delayed response. I'm glad to hear that the hot-fix has resolved the issue for several of you, and has allowed you to complete the world event!

    @far11aan - I'm sorry to hear that Ysane spawns as dead in-game for you, and this is preventing you from completing the world event. Would you be able to send us a video that shows Ysane dead in-game, and that the world event hasn't completed for you? We can then pass this video to the development team for further investigation.

    Thanks! 😊

    Official Response
  • far11aan
    20 posts

    @ubi-borealis Hi, Ysane will not respawn at all after she died. She's not at the rock. I will wait for update 1.2.1 releasing tomorrow to check if this fixed the issue. If not, then I'll send you the video showing Ysane is not there and the other 2 people are still there.

  • guest-2I2fV3WY
    3 posts

    I can't complet the Mission Falling Star, even after gathering all the members of the Gleemen, I can't see their performance to so that I can complet the whole map, and the whole seasons pack like Yule and Ostara Festivals were a huge bummer that keep making me being log out from the game.

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Thanks for letting me know more, @far11aan. If you're still unable to complete "Falling Stars" following the release of TU 1.2.1, please don't hesitate to send us a video that shows that Ysane is unable to rejoin the band. We can then pass this along for a closer look.

    Hello there @guest-2I2fV3WY! I'm sorry to hear you're having trouble completing "Falling Stars." Would you be able to send us a video that shows you're unable to start the performance? We can then forward this for further investigation.

    Thanks!

    Official Response
  • far11aan
    20 posts

    @ubi-borealis 6 months later still no fix. Today's update (1.2.1) did not fix the issue. Ysane still does not respawn, she's missing. Here is the video showing she's not by the rock, the other 2 are still there, and proof that this video was taken after Today's update.

  • Ski_nnyman
    12 posts

    @far11aan Still can't find Kitt in my game... The Cathedral is on fire and Kitt is missing... Can't get the platinum...

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello there!

    @far11aan - Thank you for providing us with an updated video. I've passed this along to the development team so they can take a closer look. I can see that the investigation regarding Ysane's absence from the band has been reopened, and the development team intends to resolve this in a future update. Once we have more information about this update, it will be shared within this thread and in the News & Announcements forum.

    @Ski_nnyman - I'm sorry to hear you're unable to find Kitt in-game. Would you be able to send us a video that shows you're unable to find her at all in the locations she should be?

    You mention the Cathedral is on fire. Have you completed the Lunden arc entirely, or are you mid-arc? If you haven't yet completed Lunden, would you be able to do this to see if this caused Kitt to appear again?

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Hello again @far11aan!

    The development team have reached out to us, and they would like to know some additional information as part of the investigation into Ysane's disappearance.

    Would you be able to let us know if you have ever interacted with Ysane at all prior to her disappearing? If you let us know as much information leading up to you first encountering the issue, that would be very helpful as the team tries to replicate this issue.

    Thanks! 🙂

    Official Response
  • far11aan
    20 posts

    @ubi-borealis Hi, so it all started in November/December. I got to the Ysane Quest after completing the main quest. I noticed Ysane was there but I was unable to interact with her. She was just crying on the rock at the usual spot she was at (similar probable to everyone else).

    I tried scaring her to get her to move to the place where the other 2 people where at, she did run away and then got killed by an enemy npc who was trying to kill me. Now I don't know where she is.I did the remaining quests in lunden and then came back to the rock to see if she respawned but no she was not there anymore. I tried all the hotfixes, I fast travelled all over the place, I completed every other Quest in the entire game and came back but still no Ysane

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts

    Thanks for providing us with more information about your experience with Ysane, @far11aan! I've passed this on to the development team 😊

    Official Response
  • Ski_nnyman
    12 posts

    @ubi-borealis
    I completed the Lunden arc, the Cathedral is still on fire. Kitt is the only one I can't find. I have provided video and game files. Please work this out. Thank you.

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