Continue your odyssey

Welcome to discussion

Welcome to discussion

Quick Suggestions

Hello! These new forums are an open beta and we welcome your feedback in this section.
  • Ronux
    2 posts

    @outlander1982

    Thank you so much! This worked a treat. It took a few minutes of yanking on it with it set to 30fps but I could see it slowly moving inch by inch. I appreciate the help with this.

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts
    Best Answer

    Hello all!

    Following the announcement of TU 1.2.0, I'd like to reach out to you all with an update. The development team plan to resolve the issue wherein the shelf in Saint Lewinna's Church cannot be moved in tomorrow's update!

    This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • You are still unable to move the shelf to access the wealth chest.


    Thanks all! 😊

    Official Response
  • Outlander1982
    123 posts

    @ronux Your welcome !

  • UbiKobold
    Ubisoft Support Staff 518 posts

    Hey there! I'm really sorry for the delay in getting back to you, but thank you for your patience! The Game team is currently investigating this issue where some players are unable to collect the Mentors Robes. They were able to reproduce this and are working towards resolving it. However, I have forwarded up your information to be included in the investigation. Thanks again for your patience in the meantime!

    Official Response
  • aewade
    1 posts

    @tompan141 I am having the same issue. Hopefully someone from UBI will see this and fix it in the next update. It’s frustrating that I can’t 100% complete the game right now.

  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    Hey all! thanks for the reports. Our team is aware of this issue and would like a bit more information to investigate. We ask that those affected please create a new case with our dedicated support team, and attach a copy of your save game files to it, so we may forward things up for review. Feel free to place your case number in a reply here so I can ensure it's in the right place!

    Official Response
  • Morfofo
    6 posts

    @UbiKobold that good to hear hope they fix it soon

  • Ubi-Viral
    Ubisoft Support Staff 103 posts

    Hey, folks!

    At this time the issue is still being investigated. We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

    Official Response
  • Xx_Argyle_xX
    1 posts

    I was stuck here with this problem for soooooo long. I found that if you persist with it eventually it will move. Grab pull let go repeat over and over.
    I am playing across multiple platforms. Started on PC moved to Xbox SX. Nothing else worked for me but this did. Good luck.

  • Vicram_
    1 posts

    @outlander1982 Nice thats helps me to fix the bug

  • WrightWayUp
    18 posts

    @dartt-inc I also had this issue on PS5 but fixed it by putting it to Quality/30 mode reloaded and was able to pull/move the crate repeatedly until it moved. Took quite a few pulls but you can see it move each time.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Hi everyone, and thank you for continuing to add to this thread. For those of you that are still facing this error, please give the suggested workarounds a try to resolve this issue with the immovable shelf:

    • Lock the FPS at 30, then grab, pull, let go and repeat (PC, Outlander1982)
    • Persistence is key! Grab, pull, let go, repeat (PC and XSX, Xx_Argyle_xX)
    • Putt game to Quality/30 Mode, reload, grab, pull, let go, repeat (PS5, WrightWayUp)


    Thank you all for sharing these workarounds! I'd also like to thank GanTheGoon for the video footage. If these workarounds do not work, please upload your affected saves to a support ticket, then provide your reference numbers here. These will help our investigating teams out immensely!

    Official Response
  • niallel
    1 posts

    @ubikobold
    It doesn't seem to be fixed in 1.1.2, is it down to be fixed in a future patch?

  • thedaego
    1 posts

    @xx_argyle_xx this worked for me on PC. set the frame cap to 30 (this may not be necessary) and keep pulling; that it is, grab it, pull, then let go: repeat. if you watch closely it budges just a couple of pixels each time. Might have taken 20 pulls but eventually it moved.

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    I'm glad to hear you've been able to move the chest using Xx_Argyle_xX's workaround, @thedaego! Thanks for sharing this with us 😊

    Official Response
  • agile32dave
    1 posts

    Having the same issue with 1.1.2 on Xbox too, would be great to fix as it's the only wealth I've not collected 😞

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts

    Hello all!

    I've merged together several threads about being unable to move the shelf in Saint Lewinna's church, preventing access to the wealth chest, into a single megathread. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread allows us to keep all of the information and updates from an investigation in one place.

    Thanks for continuing to share your reports within the forums, as well as your images and videos. These have been very helpful as part of the investigation, and have been passed on to the development team for a closer look.

    They are still investigating this stuck shelf further. Once we have any updates from the investigation, we will share these within this thread and within the News & Announcements forum.

    A number of you have also shared some workarounds, which have helped several players to move the shelf and collect the wealth. I'd like to take a moment to share these with you all again, and recommend that you give them a go if you haven't already!

    @Spookydootboi shared the following suggestion:

    Put your graphics settings on low and cap your frames at 60fps(this part is very important) and then grab the shelf hold the s key or just hold the back direction on controller and rapidly enter and exit grabbing the shelf the shelf will become dislodged and you can now move it, 


    @SaezoGerbozor was also able to move the shelf by lowering their FPS:

    I managed to resolve this issue by setting myself to 30 fps and taking and dropping the shelf quickly


    @Ryniu3001 had the following workaround on PS5:

    Went to Settings --> Screen And Video --> Resolution --> Select "720p." Went to Settings --> Saved Data and Game/App Settings --> Game Presets --> Performance Mode or Resolution Mode --> Select "Performance Mode." Went back to the game, I was able to move the shelf and got Mentor's Robe.


    @Xx_Argyle_xX was able to move the shelf using the following method for PC and Xbox Series X:

    I found that if you persist with it eventually it will move. Grab pull let go repeat over and over. I am playing across multiple platforms. Started on PC moved to Xbox SX. Nothing else worked for me but this did. Good luck.


    If none of these workarounds help to resolve the issue for you, please don't hesitate to let us know. Rest assured that the development team are looking into a more permanent fix as well.

    Thanks all! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts
    Best Answer

    Hello all!

    Following the announcement of TU 1.2.0, I'd like to reach out to you all with an update. The development team plan to resolve the issue wherein the shelf in Saint Lewinna's Church cannot be moved in tomorrow's update!

    This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • You are still unable to move the shelf to access the wealth chest.


    Thanks all! 😊

    Official Response
  • Goggsy13
    1 posts

    Hi, Eivor can't drag the unit in Saint Lewinna Church in Guildford, Suthsexe. This is annoying for someone who's trying to 100%

  • Skigrue
    3 posts
    This post is deleted!
  • Skigrue
    3 posts

    TU 1.20 did not resolve this issue on pc. Still unable to move the shelf.

Suggested Topics

Community Details

17
Online
129.9k
Users
22.5k
Topics
116.6k
Posts