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  • Shirofune
    4 posts

    I added a video to showcase the bug:

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello all!

    Following the announcement of TU 1.2.0, I'd like to reach out to you all with an update. The development team plan to resolve the issue wherein the shelf in Saint Lewinna's Church cannot be moved in tomorrow's update!

    This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • You are still unable to move the shelf to access the wealth chest.


    Thanks all! 😊

    Official Response
  • Abeonis
    55 posts

    @shirofune OK, got ya. I've encountered this issue intermittenly throughout the game in different locations, where the game seemingly recognises the input but something is blocking the crate from moving. Attempting a second (or third) time always seems to fix it.

    If that doesn't work, then I'm afraid that I, personally, cannot help much further.

  • Honeyfall
    7 posts

    @bakifra
    SOLVED! (kinda) I had to glitch my way through the shelf. I have no video so will do my best to explain.

    First I set the graphics preset to Low. (No idea if this is a factor.)
    Then (with the breakable boxes out of the way) I dodge roll into the shelf.
    I grabbed the shelf while pressing forward. Rapidly and repeatedly release and grab the shelf while pressing forward. Sometimes this will cause it to look like I am moving through the shelf in a 1st person POV.
    Quickly release the shelf while in it and spam [open door button] to open the door behind it.
    Repeat (meld into shelf then release) and dodge roll forward to get in.

  • Honeyfall
    7 posts

    @attekush
    SOLVED! (kinda) I had to glitch my way through the shelf. I have no video so will do my best to explain.

    First I set the graphics preset to Low. (No idea if this is a factor.)
    Then (with the breakable boxes out of the way) I dodge roll into the shelf.
    I grabbed the shelf while pressing forward. Rapidly and repeatedly release and grab the shelf while pressing forward. Sometimes this will cause it to look like I am moving through the shelf in a 1st person POV.
    Quickly release the shelf while in it and spam [open door button] to open the door behind it.
    Repeat (meld into shelf then release) and dodge roll forward to get in.

  • Honeyfall
    7 posts

    @shirofune
    SOLVED! (kinda) I had to glitch my way through the shelf. I have no video so will do my best to explain.

    First I set the graphics preset to Low. (No idea if this is a factor.)
    Then (with the breakable boxes out of the way) I dodge roll into the shelf.
    I grabbed the shelf while pressing forward. Rapidly and repeatedly release and grab the shelf while pressing forward. Sometimes this will cause it to look like I am moving through the shelf in a 1st person POV.
    Quickly release the shelf while in it and spam [open door button] to open the door behind it.
    Repeat (meld into shelf then release) and dodge roll forward to get in.

  • Honeyfall
    7 posts

    @barimatone
    SOLVED! (kinda) I had to glitch my way through the shelf. I have no video so will do my best to explain.

    First I set the graphics preset to Low. (No idea if this is a factor.)
    Then (with the breakable boxes out of the way) I dodge roll into the shelf.
    I grabbed the shelf while pressing forward. Rapidly and repeatedly release and grab the shelf while pressing forward. Sometimes this will cause it to look like I am moving through the shelf in a 1st person POV.
    Quickly release the shelf while in it and spam [open door button] to open the door behind it.
    Repeat (meld into shelf then release) and dodge roll forward to get in.

  • Honeyfall
    7 posts

    @voidbadger
    SOLVED! (kinda) I had to glitch my way through the shelf. I have no video so will do my best to explain.

    First I set the graphics preset to Low. (No idea if this is a factor.)
    Then (with the breakable boxes out of the way) I dodge roll into the shelf.
    I grabbed the shelf while pressing forward. Rapidly and repeatedly release and grab the shelf while pressing forward. Sometimes this will cause it to look like I am moving through the shelf in a 1st person POV.
    Quickly release the shelf while in it and spam [open door button] to open the door behind it.
    Repeat (meld into shelf then release) and dodge roll forward to get in.

  • SofaJockey
    169 posts

    @honeyfall Definite props for persistence, good for you. 😊

  • Traumahawk
    3 posts

    @carmifele123 Reload your game, try again. I just had this issue and reloading my game worked for me.

  • Carmifele123
    16 posts

    @traumahawk
    do you really think that in a week (kinda) from posting this i didn't try closing and reopening the game? of course i did! it did absolutely nothing

  • VoidBadger
    3 posts

    @honeyfall will try, here's hoping

  • VoidBadger
    3 posts

    Did not manage to phase though it but this did allow me to unstick the block. Followed the above directions using keyboard for about 7 or 8 minutes. On a whim, rather than spamming grab and release, I just tried to pull on it (admittedly in frustration). Low and behold the mass moved. I had just dodge rolled into it and grabbed it when this happened. Amidst the spamming I also heard an occasional click sound, as if I had activated something. This might be related to the objects release. Thanks for the advice.

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Hey there! I hope you both are having a good day, and welcome to the Forums! Thank you Honeyfall for providing this workaround, and I am happy to hear that you were able to proceed past this wall! I have still forwarded up this issue to the Game team for further investigation, but am glad that you both have resolved this in the meantime!

    Official Response
  • Draven1080
    1 posts

    I am having this issue as well. Reloading the game did not resolve the issue. I'm not sure what normal behavior is, but it looks like the obstacle is wedged inside the wall.

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  • Carmifele123
    16 posts

    @denzelmate

    ok i THINK i have identified the problem but still have no idea how to solve itundefined

    look at this. the scaffolding is not actually touching the floor, but the little "platform" most doors,including this one have

    So using another door for reference:

    undefined

    Game thinks that the obstacle is in the red area and not in the green one. in theory we could move it across the red area.....but it's too small to be of any use.

  • Carmifele123
    16 posts

    @draven1080

    Thank you. while it did help and the curiosity came straight from your post i investigated a little and think i have figured out what the problem actually is,but have no fix for it yet

    undefined
    look at this. the scaffolding is not actually touching the floor, bu t the little "platform" most doors,including this one have

    So using another door for reference:
    undefined

    Game thinks that the obstacle is in the red area and not in the green one. in theory we could move it across the red area.....but it's too small to be of any use.

  • tacticaltwitchy
    2 posts

    I have the same problem still too.

  • Vaulchen
    2 posts

    as the title said, ive tried reloadingbut the movable stack that blocks the entrance to the room with the gear can be grabbed but can't be moved. apparently theres a mentor gear piece behind it, the only gear im actually interested in acquiring so thats really annoying

  • Spookydootboi
    1 posts

    Ok so I have a way to bypass this. Put your graphics settings on low and cap your frames at 60fps(this part is very important) and then grab the shelf hold the s key or just hold the back direction on controller and rapidly enter and exit grabbing the shelf the shelf will become dislodged and you can now move it, it only takes a few seconds. I just did this like not even 5 mins ago.

  • fuder134
    3 posts

    Hi there,

    I am on PS5 and finished the whole storyline but still can't get this armor.

    Submitted a case for this bug.
    Thanks Exileeeh for providing video footage.

    PLEASE USE THE FOLLOWING REFERENCE NUMBER 13550978.

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