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  • Carmifele123
    16 posts

    @denzelmate

    ok i THINK i have identified the problem but still have no idea how to solve itundefined

    look at this. the scaffolding is not actually touching the floor, but the little "platform" most doors,including this one have

    So using another door for reference:

    undefined

    Game thinks that the obstacle is in the red area and not in the green one. in theory we could move it across the red area.....but it's too small to be of any use.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts
    Best Answer

    Hello all!

    Following the announcement of TU 1.2.0, I'd like to reach out to you all with an update. The development team plan to resolve the issue wherein the shelf in Saint Lewinna's Church cannot be moved in tomorrow's update!

    This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • You are still unable to move the shelf to access the wealth chest.


    Thanks all! 😊

    Official Response
  • Carmifele123
    16 posts

    @draven1080

    Thank you. while it did help and the curiosity came straight from your post i investigated a little and think i have figured out what the problem actually is,but have no fix for it yet

    undefined
    look at this. the scaffolding is not actually touching the floor, bu t the little "platform" most doors,including this one have

    So using another door for reference:
    undefined

    Game thinks that the obstacle is in the red area and not in the green one. in theory we could move it across the red area.....but it's too small to be of any use.

  • tacticaltwitchy
    2 posts

    I have the same problem still too.

  • Vaulchen
    2 posts

    as the title said, ive tried reloadingbut the movable stack that blocks the entrance to the room with the gear can be grabbed but can't be moved. apparently theres a mentor gear piece behind it, the only gear im actually interested in acquiring so thats really annoying

  • Spookydootboi
    1 posts

    Ok so I have a way to bypass this. Put your graphics settings on low and cap your frames at 60fps(this part is very important) and then grab the shelf hold the s key or just hold the back direction on controller and rapidly enter and exit grabbing the shelf the shelf will become dislodged and you can now move it, it only takes a few seconds. I just did this like not even 5 mins ago.

  • fuder134
    3 posts

    Hi there,

    I am on PS5 and finished the whole storyline but still can't get this armor.

    Submitted a case for this bug.
    Thanks Exileeeh for providing video footage.

    PLEASE USE THE FOLLOWING REFERENCE NUMBER 13550978.

  • HerchuDLomas
    2 posts

    @shirofune Estoy con el mismo problema hace un mes casi... le escribí muchísimas veces al soporte técnico y todavía no me dieron una solución.

    La verdad, estoy muy molesto por este tema. ¿Cuándo lo van a solucionar, cuando haya terminado el juego y ya no me importe?

    Además, ¡me piden que les describa el problema como si lo desconocieran! Muchísima gente se está quejando por lo mismo. Al igual que el glich en la anomalía de Noruega. 

    ¡Valhalla no le llega ni a los zapatos a Odyssey! Es más aburrido que una clase de Historia y visualmente no es tan interesante a menos que lo pongas a ultra definición. ¡¡Menos que eso y los personajes son NARANJAS!!

    ***
    I have had the same problem almost a month ago ... I wrote many times to technical support and they still did not give me a solution.

    The truth is, I am very upset about this issue. When are they going to fix it, when the game is over and I don't care anymore?

    Also, they ask me to describe the problem as if they were unaware! Lots of people are complaining about the same thing. Like the glich in the Norwegian anomaly.

    Valhalla doesn't even fit Odyssey's shoes! It is more boring than a history class and visually it is not that interesting unless you put it in ultra definition. Less than that and the characters are ORANGE !!

  • Morfofo
    6 posts

    The pice is in Seint Lewinna’s Church in Guildford, Suthsexe. I saw a yt vid on how to get it and i cant seem to move the big crate that is blocking the door and that is after destroying the smaller crates infront. Can any one please help. I think I could be a bug but what do I know

  • Carmifele123
    16 posts

    @carmifele123
    And it's still here! fixed nothing!

  • Carmifele123
    16 posts

    @carmifele123
    And it's still here! fixed nothing!

  • jhookbone
    2 posts

    same issue

  • Ashgard34
    1 posts

    I cant get Mentors armor chest piece due to buged shelf...

  • jhookbone
    2 posts

    The obstacle appears to be floating in the air, and can't be moved to access the armor chest.
    undefined

  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @jhookbone Hello there! I'm sorry to hear about this issue. I'd like to know if this persists if you perhaps fast travel away and return after completing other objectives? If so, we'd appreciate a video of the issue occurring to forward for review. Additionally, you can also help investigate this by creating a support case with our dedicated support team, and attaching your game's save files for review. Please be sure to come back here and let me know your new case number!

    Official Response
  • WolfBlade_321
    2 posts

    I v encountered an immovable shelf in Saint Lewinna's Church in Guildford, in Suthsexe. There is nothing blocking it ( I already destroyed the few boxes that were ) but still, the shelf doesn't move. It's blocking the only access to an armor piece. Evidence attached below. Please fix this. Thank you 🙂
    undefined

  • SII_Frederic
    24 posts

    bug still exists. having the same problem today no idea how to fix it.
    I've tried,

    • reloading/reverting to prior saves
    • fast travel away and coming back
    • saving and quitting to reload game resources.


  • SII_Frederic
    24 posts

    @ganthegoon same issue as well.
    I've tried:

    • reloading/reverting to prior saves
    • fast travel away and coming back
    • saving and quitting to reload game resources. (someone said this fixed it for them on another thread though this did nothing for me)


  • SII_Frederic
    24 posts

    @cailanjackson

    I've tried the following -

    • reloading/reverting to prior saves
    • fast travel away and coming back
    • saving and quitting (reload game from desktop) to reload game resources. (someone said this fixed it for them after numerous attempts, I did this and notice the thing move a bit but not enough to move it.)


  • millerbrewed
    1 posts

    Hello.

    I play AC: Valhalla on the PC. There appears to be a bug in the town of Guildford, inside of Saint Lewinna's Church. Getting in is simple enough. I am staring at a simple, moveable shelf that blocks the door leading into the side room containing a chest with the Mentor's Robes in it (I only know this because I googled what it was after realized I cannot obtain it).

    The problem is that the moveable shelf... doesn't move. After a few dozen google/youtube/ubisoft forum searches, I haven't encountered anybody else who has come forward with this problem. I have tried everything. When watching videos of other players moving the shelf, it moves just fine. When I do it, Eivor heaves and ho's, but it just doesn't budge. Nothing is blocking it. I have tried *everything.* Yes, I even uninstalled and reinstalled the game, all in the hopes of obtaining this one piece of armor (to be fair, this is -- would be my favorite set in the game).

    Do note that, in many of the videos I've watched, people are able to squeeze in to the tiny area on the right side of the shelf and grab it and pull it from the side. I am not able to fit into that space, no matter what I try. There is a white dot/icon, acting as though I could approach it and grab it, but it will not let me. I can only grab it from the front, and the shelving will not move in any direction whatsoever.

    Attaching a photo for precise reference.


    I just wanted to make you (and other players who might be experiencing the same issue) aware of the bug. I hope it gets fixed soon, the robes do look lovely.

    Thank you for your time!

    undefined

  • GremlinOW
    1 posts

    I've been trying to collect everything before I finish the game, and the last thing I need to collect is the Mentor's Robes, located in Saint Lewinna's church in Guildford. However, when I go in to move the shelf out of the way to enter the area they're in, I can't move it because of the bug where the shelf floats making it immovable. I would really like to grab it before I finish the game.

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