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  • ErrolFlynn44
    Original poster 3 posts

    Playing Valhalla using Ubisoft+. I installed the game last night and everything worked fine.

    Today the came crashes as soon as I press any key (either during the intro videos or once I get to the "press any key" screen with the Valhalla symbol).

    I tried verifying the game files but that did not solve the issue. I then quit all of my background applications and the game started up fine. I then tried enabling them one at a time. When I got to the Razer suite of programs (Synapse, Cortex, and Chroma) the game crashed again.

    Anyone else encountered this? Seems odd that it would work fine yesterday then crash today. I can simply quit the Razer programs then relaunch them once I am done with Valhalla but would be curious to find a solution.

    System info:
    5900x on Asus Crosshair VIII Dark Hero (PBO enabled)
    Trident Z Neo 3600 DDR4
    Asus Rog Strix 3090 OC (latest 461.72 Driver)
    Windows 10 Pro w/ latest patches

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  • Ubi-Orion
    Ubisoft Support Staff 299 posts

    @errolflynn44

    Hey there.

    I'm glad you were able to resolve the issue but I can appreciate that having to keep these apps disabled isn't ideal. If possible can you create a support case with us and submit your system files on that case so we can investigate this further?

    You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

    After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

    MSInfo
    DxDiag

    Thanks.

    Official Response
  • ErrolFlynn44
    Original poster 3 posts

    @ubi-orion Happy to create a support ticket.

    For other players who may have the same issue, I found another temporary solution. If I disable the in-game overlay from the Ubisoft Connect settings, I can run the game without having to shut down the Razer software. So, it seems likely that there is a conflict between the Ubisoft Overlay and Razer.

  • ErrolFlynn44
    Original poster 3 posts

    @ubi-orion Support Ticket created. Ticket # 14301299

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