Razer software causes Valhalla to crash as as soon as I click "any key" at launch0 Likes/4 Replies/148 Views
Playing Valhalla using Ubisoft+. I installed the game last night and everything worked fine.
Today the came crashes as soon as I press any key (either during the intro videos or once I get to the "press any key" screen with the Valhalla symbol).
I tried verifying the game files but that did not solve the issue. I then quit all of my background applications and the game started up fine. I then tried enabling them one at a time. When I got to the Razer suite of programs (Synapse, Cortex, and Chroma) the game crashed again.
Anyone else encountered this? Seems odd that it would work fine yesterday then crash today. I can simply quit the Razer programs then relaunch them once I am done with Valhalla but would be curious to find a solution.
5900x on Asus Crosshair VIII Dark Hero (PBO enabled)
Trident Z Neo 3600 DDR4
Asus Rog Strix 3090 OC (latest 461.72 Driver)
Windows 10 Pro w/ latest patches
Ubisoft Support Staff Ubi-Orion 839 posts
I'm glad you were able to resolve the issue but I can appreciate that having to keep these apps disabled isn't ideal. If possible can you create a support case with us and submit your system files on that case so we can investigate this further?
You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
@ubi-orion Happy to create a support ticket.
For other players who may have the same issue, I found another temporary solution. If I disable the in-game overlay from the Ubisoft Connect settings, I can run the game without having to shut down the Razer software. So, it seems likely that there is a conflict between the Ubisoft Overlay and Razer.