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  • Range_Finder
    Original poster 2 posts

    Hi everyone,
    On the PS5 version I purchased the Physical Ultimate Edition and activated all the codes (which appeared to work), it turns out that although the pre-order berserker mission has successfully downloaded the Berserker pack/Ultimate pack content has not and the store has marked it as unavailable (The error message states i own a conflicting product, I have Assassin's Creed Valhalla - Ultimate Edition Entitlement PS5 but to receive the pack it needs to be Assassin's Creed Valhalla: Ultimate Edition) . I have spent around 8 weeks working with the support team to try to resolve the issue but they ran out of suggestions and told me to keep an eye on the forum here. I couldn't see the issue listed in the mega-threads, so I decided it might be worth making a thread to remind them the issue exists. This is something which effectively cost money and hasn't been delivered.
    Is anyone else still experiencing this issue?

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  • ubi-smash
    Ubisoft Support Staff 1006 posts

    Hi @range_finder, I'm extremely sorry to hear that this has been a constant issue for you with your Ultimate Edition. Please know that we are aware of this issue and are currently investigating this with our partners at Sony. While I do not have any new updates to share at this moment, we will keep everyone posted affected by this as soon as we have further information to provide. In the meantime, we truly appreciate you bearing with us as we work on resolving this.

    Official Response
  • Range_Finder
    Original poster 2 posts

    @ubi-smash , thanks. I do have an update, I turned my console on this afternoon and it began an update for AC:Valhalla, on completion I checked the "manage game" sub-menu and the content was available for downloading.

  • ubi-smash
    Ubisoft Support Staff 1006 posts

    @range_finder Thanks for the update! To confirm, were you able to see all content in-game after the downloads were complete?

    Official Response

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