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  • Governor456
    5 posts

    @ubikobold
    I’m also having the same issue with this mission but on my Xbox one. I’ve reset my system and it will bring back all the guards but the one with the key every time. It won’t let me loot the key either.

  • Governor456
    5 posts

    @ubikobold
    I’m having the exact same issue but on my Xbox one.

  • NerdyBirdy83
    Original poster 5 posts

    @ubikobold

    I have power cycled, cleared my cache, updated my ps5 & Valhalla, disconnected from the internet, restored my licenses none of those have helped, my manual saves do back up to the cloud, I’ve also tried an old save & I can complete it in that save but that means losing about 100 hours of gameplay which to be honest makes me not want to play at all anymore, I kept hoping updates would fix it but so far it hasn’t & ive tried everything suggested, it’s just incredibly frustrating.

  • UbiKobold
    Ubisoft Support Staff 518 posts

    My apologies again for the late response, but thank you both for providing this information! Thank you NerdyBirdy83 for letting me know everything that you have tried. I've sent your most recent game save to the Game team, along with the rest of this information. You mentioned being able to complete the Quest on a previous save. Can you send that previous save to the cloud as well?

    Also, Governor456, please send your most recent manual save to the cloud as well. Thanks!

    Official Response
  • Governor456
    5 posts

    @ubikobold
    I don’t have any saved to the cloud at that point. I didn’t do a manual save before that mission and it still won’t do anything to reset it. I don’t know what else to do.

  • UbiKobold
    Ubisoft Support Staff 518 posts

    @governor456 No worries, that is quite alright! The Game team is currently looking into this issue. As soon as I have more information from them I will provide it here. Thank you so much for all of your help and patience.

    Official Response
  • guest-F4D1iv0s
    4 posts

    @nerdybirdy83 I've got same issue and carried on with game to see if missed something I'm upto to 300 power collected all gold killed loads of zealots collected a ton of weapons but only 40% complete because I can't loot key? Something needs to be done as I'm not buying any other stuff until it is.

  • NerdyBirdy83
    Original poster 5 posts

    @ubikobold

    hey, I’ve just sent the save that I can complete that quest line on to the cloud, it’s the 58 hour 4 min 33s one for you guys, hopefully this helps get it sorted out.

  • UbiKobold
    Ubisoft Support Staff 518 posts

    Thank you NerdyBirdy83! Guest-F4D1iv0s, if you are still unable to collect the key, could you send your most recent manual save to the cloud? I'd like to include your information with this investigation as well.

    Official Response
  • Governor456
    5 posts

    @ubikobold

    I was just wondering if anything has been done about this issue. I’ve tried to do other things in the game but it still won’t reset this mission so I can no longer progress in the quest line.

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