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  • BobbyFatGun
    Original poster 13 posts

    1 week has gone by since my initial post. Pretty disgusting customer services not to give any real sort of answer in that time.

  • BobbyFatGun
    Original poster 13 posts

    Is there any news on our issue Ubisoft?

  • BobbyFatGun
    Original poster 13 posts

    And another day passes without even an answer...

  • BobbyFatGun
    Original poster 13 posts

    and another...

  • BobbyFatGun
    Original poster 13 posts

    and 3 more...

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Hey there, and sorry for the delay in getting back to you both. Thank you BobbyFatGun for providing this video! Could you each send your most recent manual saves to the cloud? Then let me know when you have done so? I would like to forward them to the Game team so that they may be included with their investigation.

    Additionally, I noticed that you both are playing on different platforms. I have provided some basic troubleshooting (depending on your platform) below that I would like you both to try and test your game again. I would just like to see if these steps may resolve this bug for you both.

    Follow the steps here for PC.
    Follow the steps here for PS4 or PS5.

    Also, BobbyFatGun, please try to avoid updating the thread so frequently unless you are providing relevant information to the issue found. Please know that we are working hard to answer all of our players as soon as possible. I am sorry if you experience any delay in contact, but please know that we will get to you as soon as we can. If you prefer more immediate responses, you can try our our Live Chat option here.

    Official Response
  • BobbyFatGun
    Original poster 13 posts

    @ubikobold

    I've verified the game files as you asked and uploaded the latest save.

    Regarding not pinging the topic. I'll stop doing that when you start answering your customers in a timely manner. Deal?

  • UbiKobold
    Ubisoft Support Staff 541 posts

    @bobbyfatgun Thank you for forwarding your save file and completing those steps. Just to make sure, have you tried reverting to an earlier save and travelling to this location again?

    Official Response
  • BobbyFatGun
    Original poster 13 posts

    Hi @UbiKobold yes, I've tried numerous saves with no luck on this issue 😞

  • UbiKobold
    Ubisoft Support Staff 541 posts

    @bobbyfatgun Ok, thank you very much for the update and my apologies to suggest something that you have already tried. The Game team has been investigating similar reports as well. However, I have forwarded your info to them to be included with the investigation. I am so sorry for any inconvenience that this has been causing in the meantime, but thank you for your continued patience.

    Official Response

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