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  • BobbyFatGun
    Original poster 14 posts

    Hi, I'm having an issue with getting a key to open a chest in Jotunheim. It's not the usual one that people have an issue with. It's the one on the body hanging in the tree in North East Utgard. I can't move the block that I'm supposed to move to be able to reach the key. I've looked at guides and it looks like in my game the block is not in the correct place. It is supposed to be sitting on the wooden 'track' next to the tree but in my game it's off in the snow. See the screenshot here: https://imgur.com/a/E2P5fVl I've reloaded etc. I've left Jotunheim and returned. Nothing. The block is still in the same place. This is the last Blood Stone I have left to collect so would love to be able to solve this! Thanks in advance for any help anyone can offer.

    Here are some more pics to try and show the issue. As I said, the block in its current position won't move at all from any side.
    https://imgur.com/a/BJe7pwu

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  • GhostyRam
    2 posts

    @bobbyfatgun This is exactly the same issue I have. When I first came to this area there was a battle I seem to remember one of the big blue chaps lying at the bottom of the shelf after he'd been dealt with. I've tried all kinds of resets but whenever I return, the shelf is still not back in the correct place and will not move.

    Edited as I checked your pictures. The shelf in mine is about 6 inches from where it should be, it straddles the edge plank rather than being off in the snow like yours, but it has the same effect, it won't budge.

  • GhostyRam
    2 posts
  • BobbyFatGun
    Original poster 14 posts

    @ghostyram Ah yeah, I can see we are in the same predicament! I think you are right, I vaguely remember some ruckus when I first visited this place. Perhaps if a Naʼvi, sorry Jötnar dies in the spot where the block is supposed to be the game if forced to move it slightly - which breaks the puzzle. Frustrating!

    Will Ubisoft eventually answer us here? I've never used these forums before...

  • Ubi-Orion
    Ubisoft Support Staff 681 posts

    Hey there folks.

    If possible for either of you or someone else who encounters this thread to provide us with a video demonstrating what's happening here we would really appreciate it. Once we've got this we'll raise this with the development team as I don't believe this issue has been reported yet.

    Official Response
  • BobbyFatGun
    Original poster 14 posts

    @ubi-orion Sure, here is a little video of the area showing the block stuck away from where I think it is supposed to be and also that it can't be moved at all. Leaving Jotunheim and coming back/restarting the game does nothing to solve the issue.

  • BobbyFatGun
    Original poster 14 posts

    @ubi-orion Are you going to reply to us?

  • BobbyFatGun
    Original poster 14 posts

    @ubi-orion Would you be able to answer this thread, please? You asked for a video and I provided you with one.

  • BobbyFatGun
    Original poster 14 posts

    @ubi-orion maybe you are also glitched? 😄

  • BobbyFatGun
    Original poster 14 posts

    1 week has gone by since my initial post. Pretty disgusting customer services not to give any real sort of answer in that time.

  • BobbyFatGun
    Original poster 14 posts

    Is there any news on our issue Ubisoft?

  • BobbyFatGun
    Original poster 14 posts

    And another day passes without even an answer...

  • BobbyFatGun
    Original poster 14 posts

    and another...

  • BobbyFatGun
    Original poster 14 posts

    and 3 more...

  • UbiKobold
    Ubisoft Support Staff 687 posts

    Hey there, and sorry for the delay in getting back to you both. Thank you BobbyFatGun for providing this video! Could you each send your most recent manual saves to the cloud? Then let me know when you have done so? I would like to forward them to the Game team so that they may be included with their investigation.

    Additionally, I noticed that you both are playing on different platforms. I have provided some basic troubleshooting (depending on your platform) below that I would like you both to try and test your game again. I would just like to see if these steps may resolve this bug for you both.

    Follow the steps here for PC.
    Follow the steps here for PS4 or PS5.

    Also, BobbyFatGun, please try to avoid updating the thread so frequently unless you are providing relevant information to the issue found. Please know that we are working hard to answer all of our players as soon as possible. I am sorry if you experience any delay in contact, but please know that we will get to you as soon as we can. If you prefer more immediate responses, you can try our our Live Chat option here.

    Official Response
  • BobbyFatGun
    Original poster 14 posts

    @ubikobold

    I've verified the game files as you asked and uploaded the latest save.

    Regarding not pinging the topic. I'll stop doing that when you start answering your customers in a timely manner. Deal?

  • UbiKobold
    Ubisoft Support Staff 687 posts

    @bobbyfatgun Thank you for forwarding your save file and completing those steps. Just to make sure, have you tried reverting to an earlier save and travelling to this location again?

    Official Response
  • BobbyFatGun
    Original poster 14 posts

    Hi @UbiKobold yes, I've tried numerous saves with no luck on this issue 😞

  • UbiKobold
    Ubisoft Support Staff 687 posts

    @bobbyfatgun Ok, thank you very much for the update and my apologies to suggest something that you have already tried. The Game team has been investigating similar reports as well. However, I have forwarded your info to them to be included with the investigation. I am so sorry for any inconvenience that this has been causing in the meantime, but thank you for your continued patience.

    Official Response
  • BobbyFatGun
    Original poster 14 posts

    @ubikobold I've waited now for many months and at least 2 updates to the game have happened. My issue still remains and I can't progress. Do you know if/when it will be looked into?

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