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  • K4vemannn
    Original poster 8 posts

    When I try to use Synin with the "V" key on keyboard, my camera is taken to Synin, but she's underwater and clipping into my mount, unable to move or function, but still animated, in place. However, holding the "X" key on my keyboard to call my mount, works fine and my mount comes to Eivor and functions as intended.

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  • Ubi-Keo
    Ubisoft Support Staff 1831 posts

    @k4vemannn I'm sorry to hear that you are experiencing this, it's not a known issue.

    Can you please answer the following:

    . Does this only occur in a specific location or anywhere? I can see by the images you are on your long ship in Rygjafylke.
    . Do you have the latest update installed?
    . How long have you experienced this issue?

    Could you also provide a video of the issue.

    Official Response
  • K4vemannn
    Original poster 8 posts

    @ubi-keo

    1) This issue has only occurred this one time, and I haven't experienced it since then.
    2) Yes, I have the latest update installed, and it was installed at the time I took these images. They were taken the first time I played the game after downloading the latest update.
    3) I've only experienced this issue this one time, and I haven't experienced it since then. I tried to reload my game in order to fix the issue, but it didn't work. I ultimately had to quit the game to desktop and then relaunch the game, which fixed the issue.

    If I happen to experience this issue again, I'll make sure to take a video of it for you. Thanks for the quick response!

  • Ubi-Keo
    Ubisoft Support Staff 1831 posts

    @k4vemannn Thanks for answering those questions.

    Can you confirm if you were on your long ship when it happened and was it in that location on the image of the map you provided?

    Official Response
  • K4vemannn
    Original poster 8 posts

    @ubi-keo

    Yes, I was on my long ship when this happened, and yes it happened at the location on the image of the map I provided.

    Thank you for your help!

  • Ubi-Keo
    Ubisoft Support Staff 1831 posts

    @k4vemannn Thanks for confirming that for me, and you're welcome ☺

    Official Response

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