0 Likes/4 Replies/184 ViewsOriginal poster Gom135 1 posts
Hi knowledgeable people!
I've recently downloaded AC Valhalla which has been added to my steam library as a non steam game and curious if anyone has encountered this same issue and are willing to provide a hand to resolving it. Effectively this won't seem to work when using the steam controller with the game and only appears to detect my mouse and keyboard input.
This seems to have issues with recognising the input from the controller, I've tried the following to diagnose but am really struggling at this stage to get it working:
- Disabled uplay, geforce experience overlays, so only the steam overlay is running (which is a requirement for the controller to work), also have tried with the other two overlays working alongside steam.
- Ensured the controller has the latest firmware, tried configs with a hybrid scheme and standard gamepad scheme, also tried the controller both wired and wireless to my PC. Through big picture and just standard Steam.
- Ubisoft connect has been uninstalled and reinstalled, the game has been run in administrator and I've ensured that other Ubisoft titles through the platform work fine with the steam controller as non-steam games. Encountering none of the same issues
The only thing I've not done from my memory is uninstall the game. It's getting to the point where that is an arguous task considering game sizes nowadays, so any suggestions on what to do for this would be appreciated! There may have been a couple of things that I have done that I've forgot to mention so apologies if I respond to any replies saying that I've already done something.
Ubisoft Support Staff UbiKobold 541 posts
Hey Gom135! I am very sorry for my late response in getting back to you, but thank you for all of your patience and for providing what troubleshooting you have completed so far! When you mention that the game has been added to your Steam Library, are you launching the game from Steam, a desktop shortcut, or Ubisoft Connect? Also, you mentioned running the game as administrator, did you run Steam and Ubisoft Connect as administrator together?
If you are still unable to use the Steam controller after the quick suggestions above, please create a Support ticket and submit your MSinfo and DxDiag files. Then return here with your ticket number so that I may review the files. Thanks!