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  • Gom135
    Original poster 1 posts

    Hi knowledgeable people!

    I've recently downloaded AC Valhalla which has been added to my steam library as a non steam game and curious if anyone has encountered this same issue and are willing to provide a hand to resolving it. Effectively this won't seem to work when using the steam controller with the game and only appears to detect my mouse and keyboard input.

    This seems to have issues with recognising the input from the controller, I've tried the following to diagnose but am really struggling at this stage to get it working:

    - Disabled uplay, geforce experience overlays, so only the steam overlay is running (which is a requirement for the controller to work), also have tried with the other two overlays working alongside steam.

    - Ensured the controller has the latest firmware, tried configs with a hybrid scheme and standard gamepad scheme, also tried the controller both wired and wireless to my PC. Through big picture and just standard Steam.

    - Ubisoft connect has been uninstalled and reinstalled, the game has been run in administrator and I've ensured that other Ubisoft titles through the platform work fine with the steam controller as non-steam games. Encountering none of the same issues

    The only thing I've not done from my memory is uninstall the game. It's getting to the point where that is an arguous task considering game sizes nowadays, so any suggestions on what to do for this would be appreciated! There may have been a couple of things that I have done that I've forgot to mention so apologies if I respond to any replies saying that I've already done something.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Hey Gom135! I am very sorry for my late response in getting back to you, but thank you for all of your patience and for providing what troubleshooting you have completed so far! When you mention that the game has been added to your Steam Library, are you launching the game from Steam, a desktop shortcut, or Ubisoft Connect? Also, you mentioned running the game as administrator, did you run Steam and Ubisoft Connect as administrator together?

    If you are still unable to use the Steam controller after the quick suggestions above, please create a Support ticket and submit your MSinfo and DxDiag files. Then return here with your ticket number so that I may review the files. Thanks!

    Official Response
  • Curranius
    4 posts

    Hi, since I have a similar issue, I took a liberty to open a case and attach a video of the issue as well.
    Kindly review 14573726

  • Ubi-Spud
    Ubisoft Support Staff 700 posts

    @curranius Thanks for this! I can confirm that the issue has been identified by the devs and will be addressed in a future title update. Please keep an eye on any patch note threads as any updates would be posted there. 🙂

    Official Response

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