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  • dcarp85
    Original poster 11 posts

    @ubi-borealis Thank you for moving our conversation to a new thread and taking the time to assist me with this. As you suggested, I logged in using my PSN ID but I am running into the same issue. The support site prompts me to login to view my cases even though I am already logged in. I following the prompts and log in, however the big spinning circle just spins forever and never actually loads.

    As for recent changes to my account, I've made none that I am aware of prior to the occurrence of the original issue I reported, that being the 0x00000004 error in AC:Valhalla. I have made changes since then to try to resolve the issue, such as unlinking and relinking my PSN ID and changing my account password.

  • Ubi-Borealis
    Ubisoft Support Staff 3571 posts

    Thanks for trying to login with your PSN ID for me. I'm sorry to hear that the issue still persists when using your 1st party login. Thank you for letting me know more about the recent changes you've made to your account, even if these were made after the error started to occur. This is all useful information for the investigation.

    I'm going to forward this case to our specialist team to see if they can take a look at this. Once they've been able to investigate further, we'll reach out to you via this thread with any further steps or updates.

    I'm afraid I cannot provide a definite time-frame for this update. Rest assured as soon as we hear back from them, we will notify you within this thread.

    Thank you 😊

    Official Response
  • dcarp85
    Original poster 11 posts

    @ubi-borealis Thank you, I really do appreciate your help with this. I look forward to hearing back from you or your team.

  • Ubi-Borealis
    Ubisoft Support Staff 3571 posts

    Hello again @dcarp85!

    Thank you for your patience. Our specialist team have been able to take a closer look at this case. We would like to open up a support ticket for this case, as this will require us to take a closer look at your account. For your account's safety and security, we cannot offer this type of support on the forums.

    As you are unable to access support tickets on your main account, we would instead like to open a support ticket on your "new" account, that you can login to.

    Could you please let me know the username of this account, so we can open this ticket up for you?

    Thanks! 😊

    Official Response
  • dcarp85
    Original poster 11 posts

    @ubi-borealis Sure thing. The new account I created is using the email address [redacted] and the username is also 'ubiaccttst'

  • ubiaccttst
    1 posts

    @ubi-borealis Posting here from the test account just so you are sure to have all the info you need. Thanks again!

  • Ubi-Borealis
    Ubisoft Support Staff 3571 posts

    Thanks for providing me with that information, @dcarp85! Just to let you know, I've removed the email address from your message. We would recommend that you don't share this sensitive information publicly on the forums, for the safety and security of your account. If a member of the player support team asks you for account information, your account username is more than enough 🙂

    I've opened up a support ticket for you on @ubiaccttst (14398142). Would you be able to login to the Ubisoft Support website to ensure you can access and update this case successfully?

    I've also sent you a follow-up email to your test account with some additional instructions. For clarity's sake, I would recommend that we continue offering support via the support ticket rather than over the forums.

    If you have any questions or concerns about accessing this support ticket, please don't hesitate to reach out!

    Thank you 😊

    Official Response
  • Ravenlock80
    1 posts

    I found this thread by googling for "Ubisoft support circle spins forever", because I'm having the exact same problem - even though I'm able to log in to the Ubisoft site in general, I cannot get past the gate where it asks you to sign in to view or submit a ticket on the support website. I thought maybe the issue was 2-step verification, but I disabled that and opened an incognito window (like dcarp85, I've tried multiple browsers) and that had no impact. If it's possible, please add me to the list of users having this problem and follow up with me on whatever's discovered.

  • lum1n
    1 posts

    I am having the same issue, circle just spins up endlessly, but I was able to contact support through my smartphone. So how do you guys fixed this?

  • Ubi-Borealis
    Ubisoft Support Staff 3571 posts

    Hello there @lum1n! Welcome to the forums 🙂

    I'm sorry to hear that you're having trouble logging into the Ubisoft Support website. You mention that you've been able to contact support using your smartphone. In this case, I would recommend that you open up a support ticket using your smartphone so our team can investigate this issue further.

    When opening up a support ticket, please can you include any troubleshooting steps you have tried, including any steps you have tried from our browser troubleshooting support article.

    Thanks! 😊

    Official Response

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