Welcome to discussions

Quick Suggestions

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Hey jakhi147! I hope you are having a good day, and I am sorry that you have been experiencing screen tearing during the cutscenes! Thank you for updating us that this is happening on all platforms. This issue is currently being investigated by our Development team, but I apologize for any trouble caused in the meantime! Just to make sure, it is only the cutscenes that this happens during? Also, does it happen during every single cutscene, or is it random?

    Official Response
  • mash9195
    1 posts

    I'm having the exact problem, just got my ps5 and was so excited to play the next gen upgrade but I've seen on quite a few occasions that screen tearing is present...enjoying the game but I can't wait til they patch this out.

  • jakhi147
    29 posts

    @ubikobold it's on all cutscenes and it isn't happening during gameplay itself. Only on missions cutscenes does it occur.

  • jakhi147
    29 posts

    @jakhi147 and yes every cutscene

  • Owsama
    3 posts

    I saw on the known issues that screen tearing is being investigated on xbox only, but I'm experience a lot of screen tearing on my PS5 to the point I stopped playing the game.

    It's happening on every cinematic and a little bit on the open world in dense villages and raids, This wasn't happening at all before the latest patch.

  • Owsama
    3 posts

    I have no idea what they did on the latest patch, but it made the game worse on my PS5 a lot of screen tearing.

  • Owsama
    3 posts

    Can Ubisoft support please give us a clear answer about this issue ?

  • BoBaggs
    4 posts

    @owsama I had this issue too. Between that and the horrible audio when using headphones on the PS5, I had to return my copy of the game. Really hope they address these issues soon. Would also really wish Ubi could release their games in better states than this.

  • Fredman14
    9 posts

    I have this issue as well.

  • UbiKobold
    Ubisoft Support Staff 541 posts

    I sincerely apologize for my delay, but thank you for your patience! We are currently investigating screen tearing on the Xbox platforms. Since on PlayStation, can you provide a video showing this happening from your gameplay? Also, restoring your licenses may resolve this as well. Here is our site for PS4 steps, and then I have provided the PS5 steps below.

    From the PlayStation Dashboard:
    1. Select Settings
    2. Select Users and Accounts
    3. Scroll down to Other, then the option to Restore Licenses
    4. Select Restore

    Official Response
  • jakhi147
    29 posts

    @ubikobold all seems to be ok now thanks! Not sure if what you got me to do or the latest update

  • xtralag
    7 posts

    when I moved from PS4 to PS5 I First enjoyed the smooth gameplay and graphics but larger cities are pretty aweful. Screen tearing is very Bad in Eorforwic and Wincaester is even worse. I was not in these places before patch 1.1.0.0 and cannot tell if it was better before. However right now I even consider to stop playing because performance is so poor.

  • ApocDX69
    10 posts

    Massive amounts of screen tear when visiting cities.

  • ziggurcat
    167 posts

    Playing in Performance mode on PS5, seeing a lot of it. I know this is probably a known issue, but it would actually be nice to know whether this is being addressed at any point.

  • xIFoxHound
    49 posts

    Screen tearing had pretty much been kept to a minimum up until this point...after entering the town of Wincestre the game drops frames left right and centre! Seriously everywhere you look the screen is constantly tearing. It’s super displeasing to look at. It’s everywhere as soon as your on ground level. Hoping a patch addresses this.

  • ApocDX69
    10 posts

    Screen tear up the @$$ in major cities.

    please advise and fix- come on guys...
    this is suppose to be your first major show case of a AAA title for next-gen.

  • LukeMelia24
    3 posts

    Guys the screen tearing as well as the other problems iv listed have incressed since the last update its insain how is it gotten worse? its really hard to keep playing....seriously c'mon this is one of the only ps5 games that have been great so far....but damn these isues are piling up...

  • Ubi-Keo
    Ubisoft Support Staff 1165 posts

    @lukemelia24 I'm sorry to hear that you are experiencing this.

    I can confirm that this issue has been reported and is being investigated.

    Could you please try the PlayStation 5 troubleshooting then try again. If the issue persists could you confirm the following:

    • Which game settings are you using? (Performance or Quality)
    • How often does the issue occur?
    • Does it occur in specific locations?
    • What is the make and model of the TV you are using?


    Can you also provide a video of the issue,

    Official Response
  • bazingarob
    2 posts

    I’m getting really bad screen tearing, particularly in Colcestre. It also seems to do it whenever autosaving. Also during gameplay I occasionally get minor freezes where the game will just stop for half a second or so and then resume.
    (PS5, performance mode, with 60hz tv)

  • bazingarob
    2 posts

    @bazingarob update: after reaching Jorvik I can confirm it’s just as bad, if not worse, there.

Suggested Topics

Community Details

139
Online
142.0k
Users
25.1k
Topics
130.0k
Posts