ubisoft discussions

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  • white_n99
    21 posts

    I’m also having really bad screen tearing in Paris. It’s pretty bad, even compared to the usual tearing which has been present since launch. Why does this game have this issue which can’t seem to be fixed?

  • JustMerino
    34 posts

    @ubi-milky Hi , so any news on the screen tearing as by looking at the latest patch notes I don’t see screen tearing mentioned .

  • madlex48
    2 posts

    @ubi-borealis I know this is quite a late response, but the above steps did not resolve the issue. I notice this happens a lot when the game is auto saving as well as in high density areas. Happens a lot in Ravensthorpe as well.

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    @justmerino I'm afraid it only lists "Numerous graphics or lighting issues" so please let us know if you still experience it after the patch and we'll update the report to try and find out more information if this was meant to be covered by that.

    Official Response
  • Met4lmilt
    10 posts

    I'm still seeing screen tearing in performance mode on the recent update that was released the other day, this must be a problem not easily solved that is deep in the engine code as i'm seeing this same issue in Watch Dogs Legion (although not as bad) and i've seen some screen tearing also in gameplay footage of the upcoming Rider Republic game over on Youtube. I don't think the engine Ubisoft uses was properly setup with next gen hardware in mind, thus all the issues.

    The latest update also introduces some flickering textures/lighting on some roofs of houses and such in certain areas along with a myriad of other graphical issues i've noticed. I was going to post some videos to highlight what i'm seeing but i'm a grown adult that works 50-60hrs a week and i don't have the extra time to be bothered doing beta testing and QA work with no compensation in return, time is money sadly.

    I'm going to have to uninstall this game and move on to another game and maybe revisit it in a couple years, i still had fun with Valhalla even with the issues i encountered. Thanks for a good time Ubisoft.

  • Met4lmilt
    10 posts

    I had a little free time to post some small clips of the screen tearing before i go to work today, hopefully this will help and these are just three examples, i can get this game to tear in many many places throughout the game world besides the small examples i have provided below, also in the clips you will notice i'm kinda forcing the issue by panning the camera around but it happens when just playing the game how you would normally, i just did the camera panning from a high elevation so it can be clearly seen in the videos. Also like i stated before i'm seeing this in other Ubisoft titles on PS5 like Watch Dogs Legion and Riders Republic, so something isn't translating well over to the next gen hardware or maybe this is some kind of intentional cheat by the devs to keep these games consistently close to 60fps in performance mode. I'm not really sure as I'm not a developer, so take what i say with a grain of salt. Have a good day!

    Slow the videos down to 0.5 for a better visual of the issue at hand if needed.






  • JustMerino
    34 posts

    @met4lmilt I agree I really think it’s Ubisoft’s engine issue as I’ve had screen tearing with riders republic and Valhalla. And every other game I play / have played doesn’t have screen tearing issues.

  • Ubi-Borealis
    Ubisoft Support Staff 5609 posts

    Hello there!

    Thanks for taking a time to share such an in-depth report of your experience with us, @Met4lmilt. We appreciate you taking the time to capture several videos of the screen tearing you've been experiencing as well. I'll pass these along to the development team for use in the ongoing investigation.

    We'd like to collect some additional information from you to include in your report to the development team. Could you please let us know the following information:

    • When did this issue first happen? How often does it occur?
    • Is the game installed on the internal HDD or an external drive? 
    • What is the make/model of the TV you are using? 
    • Which game settings are you using? (Performance or Quality)? 


    This will be helpful for the team as they continue to investigate what could potentially be causing the screen tearing issues to occur.

    Thanks for sharing your suggestions as well, @JustMerino. I can see that you have already submitted a report to the development team for further investigation. As soon as we have any updates to share from the development team regarding screen tearing, we will let you know within the forums.

    Thanks! 😊

    Official Response
  • JustMerino
    34 posts

    @ubi-borealis Hi it’s been 3 months since you said you would let me know once you had any update , so I’m just wondering after 90 days fr when you said that if you now have a update.
    Thanks.
    Joseph

  • JustMerino
    34 posts

    @ubi-borealis hello?

  • LemmyMoose
    2 posts

    Lol... Im guessing the problem will not be fixed. Also I have the same issue as everybody is posting the last 6 months when I entered Jovik. On ps5 and 120hz 4k tv. Besides this met character has instant transmission as well. Pls fix your games. Yes games... Ok bye!

  • Ubi-Peach
    Ubisoft Support Staff 208 posts

    Hey there @justmerino! I apologize for the delayed response. We are still investigating this issue. I apologize for the inconvenience.

    @LemmyMoose Sorry you are encountering this screen tearing as well. Have you had a chance to answer the questions from my colleague? If not, could you answer them now?

    • When did this issue first happen? How often does it occur?
    • Is the game installed on the internal HDD or an external drive? 
    • What is the make/model of the TV you are using? 
    • Which game settings are you using? (Performance or Quality)? 


    Official Response
  • bichologo
    1 posts

    when will the screen tearing issue be fixed, its 2022 and we still have this issue on ps5

  • FerFeelTheFlow
    2 posts

    Hola, estoy jugando en PS5 "en modo rendimiento" a "A.C Valhalla" y a mí también me sucede el problema de "desgarro de pantalla"...no es casual que nos suceda a y todos, aunque seamos unos tantos los que nos molestamos en comentarlo. Desearía que lo solucionen por respeto a los que amamos éstos juegos. Me lo estoy pasando bien con la historia pero es una pena que suceda ésto. A 18/01/2022. Un saludo

  • FerFeelTheFlow
    2 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 5609 posts

    Hello there!

    I apologise for the delayed response. Thank you for continuing to update this thread with your reports regarding screen tearing experienced on PS5.

    @bichologo - The development team are still taking a closer look at this issue. We don't yet have any update to share from the investigation, including any news of a resolution. Rest assured that once we have any new details to share from the development team, they will be posted within this thread. Additionally, any future updates will be published via patch notes within the News & Announcements forum.

    @FerFeelTheFlow - Please note that we are only able to offer Player Support in English within these forums. Would you be able to provide a translation of your post for us? Alternatively, if you'd like to receive support in Spanish, please feel welcome to open a support ticket. A member of your regional Player Support team will reach out as soon as they're able to.

    Thanks! 😊

    Official Response
  • Fiddler81
    1 posts

    @ubi-borealis The screen tearing is really awful right now (PS5) version - i had to stop playing yesterday.

    • When did this issue first happen? How often does it occur?
      • Can´t say when, just switched from my livingroom (Series X) to my other room (PS5) - and the PS5 version is pretty much unplayable and I guess VRR helps on Series X
      • Right now I´m in Jorvik and the tearing makes me seasick..

    • Is the game installed on the internal HDD or an external drive? 
      • Internal HDD


    • What is the make/model of the TV you are using? 
      • LG CX (OLED)


    • Which game settings are you using? (Performance or Quality)? 
      • Performance


    Any news on this?

  • Ubi-Nacho
    Ubisoft Support Staff 1479 posts

    @fiddler81 Hello there!

    We've no further news to report at the moment, however we appreciate you taking the time to answer these questions for us. We've passed on the answers provided to the game team to help them with their investigation.

    Thank you for your patience while the team continues to work on this screen tearing issue.

    Official Response
  • LanneretTony
    3 posts

    In the performance mode with 60fps, the game will have a serious screen tearing in large scenes, for example, York city. I have disabled the 120hz of the counsel, it is not working. I recorded the screen tearing please use the link to see on Youtube

    . BYW, far cry 6 have the same issue on vehicles.

  • Ubi-TheBerry
    Ubisoft Support Staff 2385 posts

    Hey there @lannerettony ,

    Thanks for reaching out to us and sharing this clip!

    So we have a visual comparison, could you please capture a clip showing the game running while not in performance mode?

    We can then take a closer look.

    Thank you!

    Official Response

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