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  • Assassin-Zain
    Original poster 1 posts

    I had this issue for a long time since Launch. Once I redeemed the codes, they never installed and neither could I find them on my PS5. Many live chats, evidence and months later, I spoke to Playstation Support. They recommended to restore licenses. I did that and went into the addons section, clicked on season pass. There are two options here on a dropdown list that says addons, one "addons" was already installed, and so I installed the other. (Note: There was no drop down before prior to restoring licences.) I then checked Ultimate pack on PS store, it was still unavailable. Finally I went to the game and checked "Manage Game Content" It was all there, it finally showed up and I proceeded to download the berserker packs included in the ultimate pack. Finally!

    Steps

    1. Settings > Users and Accounts > Other > Restore Licenses
    2. Go to the Game > Addons > Season Pass, click on drop down list > Install Season Pass
    3. Go to the Game > Click options > Manage Game Content



    I hope this works for those who still have this issue.
    If it does not work, I recommend contacting PlayStation Support just in case, It may be that after I contacted them they fixed the issue themselves on my account and I just simply needed to restore licenses to put the change in effect.

    This is what worked for me after so many chats with Ubisoft Support. Still, I want to thank the support team for all their help leading up to this moment. I've notified them of this issue and this fix.

    Thank You

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • azullFR
    1348 posts

    @assassin-zain
    Thanks for you tip 👍 🙂
    I don't have this problem but since some people in the french Ubi-Forum have, I made a post linking to yours
    here it is : https://forums-fr.ubisoft.com/showthread.php/252653-Pack-Ultimate/page4

    (approximative english, sorry)

    Have a nice day 🙂

  • ubi-smash
    Ubisoft Support Staff 1006 posts

    Hey there, I wanted to thank you for relaying this information to the community! While we have patched some fixes to resolve this issue, I truly appreciate your help in providing this solution to everyone. 🙂

    Official Response

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