1 Likes/3 Replies/299 ViewsOriginal poster Assassin-Zain 1 posts
I had this issue for a long time since Launch. Once I redeemed the codes, they never installed and neither could I find them on my PS5. Many live chats, evidence and months later, I spoke to Playstation Support. They recommended to restore licenses. I did that and went into the addons section, clicked on season pass. There are two options here on a dropdown list that says addons, one "addons" was already installed, and so I installed the other. (Note: There was no drop down before prior to restoring licences.) I then checked Ultimate pack on PS store, it was still unavailable. Finally I went to the game and checked "Manage Game Content" It was all there, it finally showed up and I proceeded to download the berserker packs included in the ultimate pack. Finally!
- Settings > Users and Accounts > Other > Restore Licenses
- Go to the Game > Addons > Season Pass, click on drop down list > Install Season Pass
- Go to the Game > Click options > Manage Game Content
I hope this works for those who still have this issue.
If it does not work, I recommend contacting PlayStation Support just in case, It may be that after I contacted them they fixed the issue themselves on my account and I just simply needed to restore licenses to put the change in effect.
This is what worked for me after so many chats with Ubisoft Support. Still, I want to thank the support team for all their help leading up to this moment. I've notified them of this issue and this fix.
azullFR 1714 posts
Thanks for you tip
I don't have this problem but since some people in the french Ubi-Forum have, I made a post linking to yours
here it is : https://forums-fr.ubisoft.com/showthread.php/252653-Pack-Ultimate/page4
(approximative english, sorry)
Have a nice day
Ubisoft Support Staff ubi-smash 1102 posts
Hey there, I wanted to thank you for relaying this information to the community! While we have patched some fixes to resolve this issue, I truly appreciate your help in providing this solution to everyone.