Welcome to discussions

Quick Suggestions

  • thomasdunford
    6 posts

    You need to delete your real account and create another one on the Ubisoft site.
    Quit the game, when you'll open it, the game will ask you to register to a Ubisoft account in order to play, that's when you register to the newly created account.
    Then pick up all the opals you need since the account has no registered opals on it.
    Save your game, quit the game. delete the fake account and reactivate the real one.
    When you open the game again, register to your real account.
    I did it twice for two opals missing and worked perfectly, let me know if you have any questions and good luck !

  • KmarkoPL
    225 posts

    @thomasdunford
    Are you on PC ?
    Cause on PC games tied to Uplay Account.
    Deleting account will delete whole game library.
    https://support.ubisoft.com/en-us/Faqs/000013515/How-Do-I-Delete-My-Ubisoft-Account/

    And even if you create another Ubi account. It will not have access to any games from other account
    And only support can move games to other account on your request.

  • KmarkoPL
    225 posts

    I rather wait for the Patch fix from Ubisoft than deleting my account !

  • Apohutsy
    25 posts

    Hello,

    Just collected an Opal in Grantebrigdescire then had to reload my game because I messed up a mission. And when I reloaded my save I realized the map marker for the opal was still there. I went to look but the Opal was missing. Same happened with the Opal on top of a mountain in Fornburg. I collected it then fell to my death, when it loaded my last save, the marker was there but the Opal was gone. Hope you can help.

    Best wishes,
    Can

  • thomasdunford
    6 posts

    Hi, I'm on PS4., I guess this solution doesn't work on PC...
    Don't worry, you won't delete your account, only temporarily to get the opal, then you reactivate it 15 minutes later once done! Otherwise I think Ubisoft will probably patch this soon. Good luck to all and enjoy!

  • KmarkoPL
    225 posts

    @thomasdunford
    You shoild state that early
    On PC creating new "fake" Account is pointless, as it will not have any access to games from original account.

  • KmarkoPL
    225 posts

    When you collect opal, and load previous save for what ever reason, or even start new game.
    Some collected opal locations witch you collected be for auto save still been displayed on map, and can be located by Raven.
    But there is nothing, as the opals can be collected only once.


  • cavveman
    84 posts

    I'm having the same problem. Eivor climbs up a mountain and discovers that the opal is picked already. It is somewhat annoying.

  • Nexuspara
    2 posts

    with me exactly. that's because opal is not in your pocket either and you have won nothing. fix it

  • MANO-DC13
    2 posts

    I am having the same problem. it's a bit frustrating to have so many opal symbols on the map. 😥

  • Mikakou
    2 posts

    Im having the same issue. It looks like its being caused because I started a new game since it’s only happening to the opals I had collected before restarting. I had bought the map before collecting any on my previous save.

  • FWSWBN
    4 posts

    @thomasdunford
    dont post you PS4 solution in PC it doesnt work on PC.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    Hello everyone!

    Thank you for your reports. I have merged you all into 1 thread to keep things tidy, and Ubi-Spud has reported this to our devs.

    We'll investigate why the icons remain on the map and if the opals are lost, then implement a fix.

    Enjoy your day!

    Official Response
  • Kormac67
    733 posts

    @ubi-raziel Similar issue with the ore stones. When you smash and pick up one, the raven still spots it. (Without bought map or dying involved.)

  • Chackra
    3 posts

    I have the same problem but in a different way. I bought the complete map of actifacts, opals and more in the Ubisoft Store and markers appeared but opals that I got in my first playthrough are not there but still appearing in the map. I hate this because I'm so perfectionist and seeing markers of something that doesn't exist... I hope Ubisoft makes something with this, something like deleting cache or restart those opals. Indeed, I had 15 opals and got my 16th from a duplicated opal but the rest didn't appear.

  • Ubi-Ginge
    Ubisoft Support Staff 257 posts

    @jayshua_lyn Thanks for contacting us about this. The game team are currently looking into previously collected opal still showing on the map in order to get it resolved

    Official Response
  • Revenskrev
    21 posts

    @ubi-ginge The opals are bugged. After picking up a few early game, I have now visited 10-15 opal map markers w/o seeing a single opal (never before visited locations).

  • ThorHammer96
    26 posts

    same i have 2 bugged ones one at the bottom of rygjafylke below gryttirsands and one i can grab but to it being in a unbreakable barrel in florli also seen parts if the work there with missing textures like rocks

  • thomasdunford
    6 posts

    @chakra

    100 % Opal previously collected solution on PS4

    Hello fellow gamers, I had the same issue and found a 100% way to fix it.
    I had previously taken an opal, and while loading a previous gamesave the opal was not there, the autosave fonction repaced the save where I had picked up the Opal with the earlier one where I hadn't.
    I figured out it is because Opals are recorded on your Ubisoft account, and once picked up, will not reappear on earlier gamesaves.
    So the solution that works is a bit annoying but takes about 10 minutes if you're efficient.
    You have to create a new ubisoft account with another email.
    Then delete your Ubisoft account on the website, don't worry you will be able to reactivate that account before the next day since Ubisoft sends you an email to reactivate account if you wish.
    When you open the game, register to the new "fake" account and open your save. You can then pick up the Opal, do a quick save. After that delete the newly made "fake" account on the Ubisoft website, reactivate your real ubisoft account with the email you recieved, relaunch the game and log in to Ubisoft with your account. All fixed ! Good luck !

    You need to delete your real account and create another one on the Ubisoft site.
    Quit the game, when you'll open it, the game will ask you to register to a Ubisoft account in order to play, that's when you register to the newly created account.
    Then pick up all the opals you need since the account has no registered opals on it.
    Save your game, quit the game. delete the fake account and reactivate the real one.
    When you open the game again, register to your real account.
    I did it twice for two opals missing and worked perfectly, let me know if you have any questions and good luck !

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @kormac67 Understood, thanks for your report! 🙂

    Official Response

Suggested Topics