Welcome to discussions

Quick Suggestions

Hello! These new forums are an open beta and we welcome your feedback in this section.
  • tiltrush
    Original poster 2 posts

    This morning after starting up Assassin's Creed Valhalla, I find all of my stuff dealing with the Helix store gone. As well as, all the opals I have collected and the gear pack from twitch prime (or Amazon Gaming now I guess its called).

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 2138 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • psykotik696
    1 posts

    i own the ultimate edition of valhalla and after update 1.04 my beserk gear keeps disappearing like i dont own it so does my wolf mount and the raven that comes with the edition i own all of my stuff is gone i then find it after restarting the game and start upgrading it again and now while playing and looking in the game store my gear and stuff disappears again WHILE PLAYING THE GAME i dont want it to return at level one again i am wasting the stuff i have to use to keep upgrading it over and over again and its not right to have spent $100 to own this version of the game and keep losing my gear can you please fix this soon or i will take the game to gamestop and stop playing this game all together because at this rate i am wasting my time on the game

  • wolf-MAN010
    10 posts

    so i bought the valkery armour pack and drauger pack but i lost them both when i lauched the game can someone tell me what to do

  • Danarus
    4 posts

    @wolf-man010 I have the same issue, the items I bought from the store with Helix credits have disappeared after installing patch 1.04.

  • WarshaXx
    4 posts

    I have the same issue. My serker gear is gone, and my helix credits are gone.

  • ATFDrEvil
    4 posts

    Looks like connection to ubisoft isn't working in game anymore and we lost our stuff including dlc.

  • ReaperDamo
    2 posts

    actually its also the stuff from the twitch too. Not sure if it is basically anything mythical or shop bought but all my mythical gear is gone!!

  • Kuhumkum
    5 posts

    Hey, I have the same issue, no matter which save I load. I lost everything related to ubisoft connect, ingame store and twitch prime rewards. It doesn't appear in the inventory nor the owned section of the store.

  • CCnowhere
    1 posts

    This just happened to me with the Carolingian Pack from Twitch Prime when I loaded up today. I noticed when loading a save I still have the armor on, but moments after I spawn in the world the armor gets removed. However, all of my Rewards items remain. I wonder if this has anything to do with the Jomsviking, I had the armor on them and noticed yesterday that there were 2 copies in their equip menu. I didn't think anything of it at the time, but maybe the issue is related.

  • johnchikr
    5 posts

    Same issue here. I claimed the Carolingan Set through Amazon, and as soon as I load into the save file the armor just gets stripped from Eivor and disappears. Tattoos I bought with free credits, too, got lifted right off his skin.

    I'm not playing until this is fixed because I don't want to overwrite that save, just in case.

  • volumepower12
    4 posts

    All my mythical gear lost too, i even bought helix credits and then some weapons and armor and they are all gone too. This happened after the update

  • FGx1988
    99 posts

    I lost all my opals, I had 495 opals yesterday and after I have started the game today I only have 50 opals. I have absolved the daily and weekly quests everyday since beginning and collected a ton of the opals in the world. Is there a way to get my opals back?

  • Yughelle
    2 posts

    Can confirm, all my Carolingian Pack items are gone as well. Game crashed at 8:45 EST after picking up the Spartan shield from a chest. Had to Task Manager force quit. Upon restarting, all Twitch Prime items were gone.

  • KingsmanKiller
    1 posts

    I feel all of you, same happened to me and right now i cant play anymore cause i dont have my gear

  • TheHuwa
    1 posts

    Me also. Yesterday my game crashed. Today I wanted to continue but Ubisoft Connect had network issues. So I continued offline. My quest (the berserk questline) bugged. No quest there anymore available. Waited till Ubisoft Connect is online again and restarted my game. Quest is back but Im naked. I had the Twitch Prime gear. Doublechecked the linking of my account.

  • ATFDrEvil
    4 posts

    @fgx1988 Everyone lost anything connected to online services including opals.

  • Schtingah
    1 posts

    This happened to me too, though for me it was a weapon (Scimitar) I bought from Reda's Store as well as all my opals that are gone. I can see the weapon on my back when loading in but then it vanishes.

  • GriffinNinja
    1 posts

    Same. It was fine working last night at 12 am EST, but this morning it is gone. What is going on?

  • Anghya
    2 posts

    The exactly same thing happened to me. My amount of opals got reduced to 50. I tried to restart the game and also to complete one contract to check if it won't help, but no luck. I have noticed no connectivity issues and no errors were thrown, Reda is also working without any problems (the shop is displayed, contracts are available). That's quite annoying especially when there is finally something in the shop I would like to have.

  • PTSilencer
    2 posts

    I've the exact same issue, all bought gear and all unused helix credits are not visible. The ultimate pack stuff is there tho....

Suggested Topics

Suggested Topics

Community Details

44
Online
130.5k
Users
22.6k
Topics
117.3k
Posts