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  • vincebar09
    3 posts

    In the same boat guys lost everything helix points weapons twitch packs ultimate edition gear e.t.c the job lot. I am seething.

  • Ubi-Borealis
    Ubisoft Support Staff 3529 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • Tiriteu932
    3 posts

    Hello , i have the same issue . My opals froms 203 yesterday dropped to 50 . I also lost all my helix items . I dont really know what's going on there .

  • MizEmily
    2 posts

    Lost my Carolingian gear, the Huldufolk shield I purchased from Reda, and ALL OF MY OPALS. Hoping this is fixed shortly since so many of us are having the same issues.

  • D3uZ
    16 posts

    So I login today 27/11-2020 to continue to play Assassin Creed Valhalla. However ALL my items are gone that I used on my character...
    All Ultimate Edition gear gone, all store items gone, and all helix credits I had also gone.
    What is going on? I use store gear as main gear, fully upgraded, so now I cannot play the game unless I use gear that is super low, witch I refuse to do.
    Please fix your game Ubisoft, this is really bad error.

  • xPwninTaNoobsx
    9 posts

    @wolf-man010 I am having the same issue right now as well. Found a work around for now. Boot up the game in offline mode and it will load your game correctly with your gear on you. It's gotta be some weird ubisoft server issue.

  • love0939
    2 posts

    Hi im not sure this is how Opal in the game work or just a bug. im been collecting these Opal up to 170 for 2 week...now i check Reda again after the weekly shop reset and my Opal is 50??? anyone have the same issue ?

  • Graygnawn
    7 posts

    @danarus I have the exact same problem. Was doing something in Oxenefordscire when my game suddenly froze and I was forced to restart it. When I opened it again, I found out my Helix items are gone. I think my game froze because I am equipped with Helix item.

  • avacad00o
    2 posts

    same here me and a friend also lost all our helix store items and credits

  • Chashmodai
    2 posts

    Just posting here to say that I'm missing everything from the helix store as well. I need my tattoos back!

  • iSupermanderson
    3 posts

    @huntsman34 im in the process already! I hope it helps for me as well

  • master_ring
    41 posts


    No amazon twicth armor. Not able to save games. not able to play.

    This is worst AAA game I ever purchased and last game i bought from ubisoft on preorder.

    remove patch 1.04 give us day one patch an when you polish this [censored] give us new patch

  • Kneilhume
    4 posts

    @d3uz Same issue here. All store purchased items gone, and store does not show that the items were ever purchased. At this time I have no access to even retrieve lost items from store unless purchase again.

  • kale3l
    18 posts


    I try the verifierd files will see it seems that i have 2go of corrupted files

  • Tiriteu932
    3 posts

    Well , it seems we all have the same issue , i dont know what to say about that but it should be fixed as fast as possible . I do think all the people have the same issue .

  • alpmartins2017
    2 posts

    Now is loading gear again, but Opals still missing.

  • Jimmy2495
    7 posts

    Good to know it's not something that's only happening to me. My Twitch stuff disappeared randomly today. Hopefully they'll fix this soon.

  • Dizzy-.
    1 posts

    Earlier i Lost my whole set i bought from the store was a little worried at first but i just got them back BUT all my runes on every piece of gear it took away are now gone. I got the Gear back not ALL my runes that were on it

  • xPwninTaNoobsx
    9 posts
    This post is deleted!
  • FGx1988
    100 posts

    Well, at least they have updated their helix shop items by 4 more new items. seems like a fair trade to me...

  • xPwninTaNoobsx
    9 posts

    @gloomseeker Did booting in offline work for you at all? I had to reload a previous save myself but I have it running with all items now. Instant I go back to online mode *BOOM* all items unequipped.

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