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  • RubenPatella
    1 posts

    @mckearnla Same to me... i had 160 opals, now just 50 without buy anything....

  • Ubi-Borealis
    Ubisoft Support Staff 2837 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • xPwninTaNoobsx
    9 posts

    It seems this issue has been resolved now. Logged back into Online mode and I have everything back.
    Ubisoft, them servers need some upgrades my dudes.

  • D3uZ
    16 posts

    @piercehead "Verify your files"
    This is sort of correct. I got my stuff back, however I had upgraded all my gear to max, and now I got my gear back as it came from the store NOT upgraded + all my runes in the gear is gone. GG

  • WarshaXx
    4 posts

    Tried to reload, didnt work. Seems like ALL store related items are gone...Weapons, armor, opals ,stuff i bought from store AND Reda. I even got the initial quest from Reda again ,like I never did speak to him.

  • Morgster222
    3 posts
    This post is deleted!
  • D3uZ
    16 posts
    This post is deleted!
  • sssnake154
    1 posts

    Same here. Right as i saw a new cool bow, i was "Oh hell yeah, ill by that" and then found out that all of my 200+ opals and ALL the helix credits are gone. That's just...oof.

  • Bodden60
    3 posts

    Well i got my armor and weapons back, when ubisoft connect came back up. My armor is not at the same level as it was when i lost it, and the resources i used to upgrade it to that level were not returned,

  • rosyariete
    1 posts

    Seems like the runes are still missing tho

  • StarStrike80
    4 posts

    i wouldn't verify files if the gear is coming back with missing runes and downgraded. just wait until ubisoft fix it guys.

  • xPwninTaNoobsx
    9 posts

    @d3uz Have you tried reloading a previous save right before the current one?

  • Morgster222
    3 posts

    My gear has returned but that is without the runes, and all previous upgrades to the armor and weapons have been removed.

  • D3uZ
    16 posts
    @isupermanderson

    I try the verifierd files will see it seems that i have 2go of corrupted files

    I did this, and I got my gear back. However it wasn't my gear. Since I got the store gear back and helix credits BUT gear I got was as it was first time I bough it, NOT upgraded and NO runes in them. So this confirmed don't work as it should.

  • AyriusX
    2 posts

    Same here! i purchased Scimitar, Winged Shield, Valkyrie Set on Tuesday and it was wearing just fine until today when i login... the loading page still has my armour until when im in game... i went naked!! with no Helix balance left and my Opal - all resetted to 0.

  • WarshaXx
    4 posts

    @ayriusx yea, armor on when loading, but "poff" gone once the game opens

  • Kneilhume
    4 posts

    All purchased armor and weapons now returned on my character, but have lost all upgrades and runes.

  • Hawkbourn
    1 posts

    got my draugr pack back but my runes are missing and the the gear is reset to default instead of being maxed. half fixed sure...

  • Fishereq90
    1 posts

    same here.... i lost my weapon and opal.....
    GJ Ubi!

  • Blueazer
    1 posts

    @huntsman34 I I got my items back but lost all of my upgrades to the items how about yourself?

  • greennhunter2
    2 posts

    So recently I bought the prime gaming Assassin's Creed Valhalla armour and since today I lost it and it runes does anybody else have this problem 😥

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