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  • XxL3pxX
    2 posts

    @ubiwan didn't work. I have 1 opal no matter what save I load. When I saved and logged out last night I had somewhere around 160

  • Ubi-Borealis
    Ubisoft Support Staff 2176 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @foxed64 Hello there! Sorry to hear this has happened, and thank you for these details! Our team is aware of this issue and are working hard on a solution. They've reported a potential fix, so please try and open the game and check for these missing items! I would also like to say that a previous / different save may need to be loaded, though this shouldn't be necessary.

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @kneilhume Hello! Thanks for reaching out with this, and sorry about this. Our team was made aware of this issue and they've reported a potential solution at this time. Give your game another look, and let us know if the issue persists. It may be helpful to load a different / previous save

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @xdsave Hey there. Thanks for reaching out with this. Our team has been made aware of the issue regarding missing store-bought items, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?

    Official Response
  • Kadwen_
    8 posts

    Carolingian gear is back in my inventory now but all the Runes i had and gear levels are gone. very disappointed!

  • TurukMaktoo
    1 posts



    UbiWan  " Hey there. Thanks for reaching out with this. Our team has been made aware of this issue regarding store items not showing up in-game, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file? "

    Yes guys you all returned, but without runes and upgrades! I spent 50 hours to get it all, now I don't have any previous saves to fix it . what should I do? I gave you more money than the game is worth, And I got such a problem, it would not have been if I was carrying weapons and gear not from the store


  • Bodden60
    3 posts

    Verified Files and loaded an older manual save the auto saves wouldnt work. got my gear back to level along with runes but lost all progress for today

  • Anghya
    2 posts

    @ubiwan The issue seems to be solved for me, thanks. As I have discovered later, also Helix points were missing and my store/Reda gear disappeared from the save made after this issue appeared (but loading an earlier saved game solved it). Unfortunately, a part of your solution apparently was a change of things offered by Reda, so I will need to wait for the stuff I like again (but no big deal, of course). 😉

  • Foxed64
    2 posts

    I started the game up again. Loading both my newest and previous save. Previous save worked best since it kept my old Scimitar and its runes (the newest gave me back the opal items as if it was the first time for the save while the previous acted as if I had never lost anything). The 300 Helix credits are back. Opal count went to 35, which must be what I had before. I'm totally find with losing what I had earned form dailies today since those also reset and I can just earn them back.

    The fix worked, thank you so much!

  • wolf-MAN010
    10 posts

    @xpwnintanoobsx thanks tip will play the game offline for now till this is fixed

  • G-H-A-Z-T
    1 posts

    I just finished doing the main story for Suthsexe and after I went to Reda just to notice all my opals were gone. Granted I only had little over 130, that is still a lot to lose and very annoying. I noticed a few people on reddit have this problem and it would be nice to those who also had this glitched as I have to be compensated the opals back. I’m not sure if there is a specific way to trigger this bug but I advise everyone else to check on your opals Incase this does happen to you. I do hope Ubisoft does gift back all of our missing stuff.

  • IKSHdeN
    4 posts

    Re: [Opals gone from inventory and not found when spotted](/topic/83088/opals-gone-from-inventory-and-not-found-when-spotted)

    today found out that all opal from inventory some 200 are gone. Weeks of contracts at Reda and today with the start of this event festival All gone. CRAZY
  • IKSHdeN
    4 posts

    and all 219 back suddenly thank god

  • JeroeNogiets
    1 posts

    @gloomseeker , that's what I'm going to do then..pretty lame for a game like this. Payed for a working game

  • Ubi-Borealis
    Ubisoft Support Staff 2176 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response

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