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  • XxL3pxX
    2 posts

    @ubiwan didn't work. I have 1 opal no matter what save I load. When I saved and logged out last night I had somewhere around 160

  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @foxed64 Hello there! Sorry to hear this has happened, and thank you for these details! Our team is aware of this issue and are working hard on a solution. They've reported a potential fix, so please try and open the game and check for these missing items! I would also like to say that a previous / different save may need to be loaded, though this shouldn't be necessary.

    Official Response
  • Ballistic365
    1 posts

    Yes same thing happened to me when I logged on this morning.

  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @kneilhume Hello! Thanks for reaching out with this, and sorry about this. Our team was made aware of this issue and they've reported a potential solution at this time. Give your game another look, and let us know if the issue persists. It may be helpful to load a different / previous save

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @xdsave Hey there. Thanks for reaching out with this. Our team has been made aware of the issue regarding missing store-bought items, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @apeviaz Hey there! I'm sorry to hear you've encountered this. Our team is aware of this issue regarding missing store-bought items, and they've reported a solution having been implemented. Can you let me know if the issue persists after reloading your game?


    Official Response
  • Kadwen_
    8 posts

    Carolingian gear is back in my inventory now but all the Runes i had and gear levels are gone. very disappointed!

  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    Hey all! Thanks for helping get this issue regarding missing store-bought items to our attention. Our team was made aware of this, and they've reported a solution having been pushed out. Could those affected try to re-launch the game at this time?

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @lancotdulac Hello! Sorry to hear this has happened. Our team is aware of this issue regarding missing store-bought items, and have reported a potential solution. Please try to re-open the game, and let us know if the issue persists. A previous / different save may need to be loaded, though this shouldn't be necessary.



    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @xpwnintanoobsx Hey there. Thanks for reaching out with this - sorry to hear it's happened. Our team has been made aware of the issue regarding missing store-bought items, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    Hey all! We greatly appreciate these reports for visibility on the issue regarding missing store-bought items. Our team was made aware of this, and they've reported a solution having been pushed out. Could those affected try to re-launch the game at this time? 

    Official Response
  • Ubi-Wan
    Ubisoft Support Staff 635 posts

    @valdarious Hey there. Thanks for reaching out with this. Our team has been made aware of this issue regarding store items not showing up in-game, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?

    Official Response
  • RedIndianRobin
    188 posts

    @ubiwan Nope no solution has been pushed out. My connect rewards went missing as well.

  • TurukMaktoo
    1 posts



    UbiWan  " Hey there. Thanks for reaching out with this. Our team has been made aware of this issue regarding store items not showing up in-game, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file? "

    Yes guys you all returned, but without runes and upgrades! I spent 50 hours to get it all, now I don't have any previous saves to fix it . what should I do? I gave you more money than the game is worth, And I got such a problem, it would not have been if I was carrying weapons and gear not from the store


  • patriot_247
    1 posts

    I should have looked first (I feel like an idiot). I dropped 50 bucks on in-game content to decrease the grind. I bought the silver pack and the resources pack. I am not down to 1000 helix from the large pack of it I bought and NONE of the items are showing up in game.

    Bugs can happen in a game, but when IRL money is involved, this is in NO way acceptable. There are several threads about these issues already and not ONE of them has been responded to.

    Again - do NOT buy from these people. They take your money, even give you some BS warning about it being a binding contract, then don't even deliver. Downright shameful.

  • SofaJockey
    339 posts

    @patriot_247 To be fair, I'm brimming with silver and resources just by playing the game. Do you really think the game is 'grindy'?

    The absence could just be an account issue - as this relates to paid content, I imagine you could raise a support ticket and get a prompt(ish) response.

  • Graesholt
    9 posts

    I should add that this extends to the Blood Eagle boat pack that you can get as a twitch drop.
    After installing the update, I cannot aceess items from either pack...

  • Bodden60
    3 posts

    Verified Files and loaded an older manual save the auto saves wouldnt work. got my gear back to level along with runes but lost all progress for today

  • Anghya
    4 posts

    @ubiwan The issue seems to be solved for me, thanks. As I have discovered later, also Helix points were missing and my store/Reda gear disappeared from the save made after this issue appeared (but loading an earlier saved game solved it). Unfortunately, a part of your solution apparently was a change of things offered by Reda, so I will need to wait for the stuff I like again (but no big deal, of course). 😉

  • Foxed64
    2 posts

    I started the game up again. Loading both my newest and previous save. Previous save worked best since it kept my old Scimitar and its runes (the newest gave me back the opal items as if it was the first time for the save while the previous acted as if I had never lost anything). The 300 Helix credits are back. Opal count went to 35, which must be what I had before. I'm totally find with losing what I had earned form dailies today since those also reset and I can just earn them back.

    The fix worked, thank you so much!

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