-
Locked SOLVED [RESOLVED] [27 Nov, 2020] Opals and Helix items purchased from Reda have disappeared | POST HERE
0 Likes/221 Replies/5179 Views
@love0939 Hey there! Sorry to hear this has happened. Our team is aware of this, and have reported a potential solution. Please try to re-open the game, and let us know if the issue persists. A previous / different save may need to be loaded, though this shouldn't be necessary.
Official Response -
@ubiwan didn't work. I have 1 opal no matter what save I load. When I saved and logged out last night I had somewhere around 160
-
@foxed64 Hello there! Sorry to hear this has happened, and thank you for these details! Our team is aware of this issue and are working hard on a solution. They've reported a potential fix, so please try and open the game and check for these missing items! I would also like to say that a previous / different save may need to be loaded, though this shouldn't be necessary.
Official Response -
-
@kneilhume Hello! Thanks for reaching out with this, and sorry about this. Our team was made aware of this issue and they've reported a potential solution at this time. Give your game another look, and let us know if the issue persists. It may be helpful to load a different / previous save
Official Response -
@xdsave Hey there. Thanks for reaching out with this. Our team has been made aware of the issue regarding missing store-bought items, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?
Official Response -
@apeviaz Hey there! I'm sorry to hear you've encountered this. Our team is aware of this issue regarding missing store-bought items, and they've reported a solution having been implemented. Can you let me know if the issue persists after reloading your game?
Official Response -
@stray_donkey Hey there! Sorry to hear this has happened. Our team is aware of this issue regarding missing store-bought items, and have reported a potential solution. Please try to re-open the game, and let us know if the issue persists. A previous / different save may need to be loaded, though this shouldn't be necessary.
Official Response -
Carolingian gear is back in my inventory now but all the Runes i had and gear levels are gone. very disappointed!
-
Hey all! Thanks for helping get this issue regarding missing store-bought items to our attention. Our team was made aware of this, and they've reported a solution having been pushed out. Could those affected try to re-launch the game at this time?
Official Response -
@lancotdulac Hello! Sorry to hear this has happened. Our team is aware of this issue regarding missing store-bought items, and have reported a potential solution. Please try to re-open the game, and let us know if the issue persists. A previous / different save may need to be loaded, though this shouldn't be necessary.
Official Response -
@xpwnintanoobsx Hey there. Thanks for reaching out with this - sorry to hear it's happened. Our team has been made aware of the issue regarding missing store-bought items, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?
Official Response -
Hey all! We greatly appreciate these reports for visibility on the issue regarding missing store-bought items. Our team was made aware of this, and they've reported a solution having been pushed out. Could those affected try to re-launch the game at this time?
Official Response -
@valdarious Hey there. Thanks for reaching out with this. Our team has been made aware of this issue regarding store items not showing up in-game, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file?
Official Response -
@ubiwan Nope no solution has been pushed out. My connect rewards went missing as well.
-
UbiWan " Hey there. Thanks for reaching out with this. Our team has been made aware of this issue regarding store items not showing up in-game, and have reported a potential solution for this issue. Can you load back in-game and let us know if this issue persists at this time? If so, are you able to load a different / previous save file? "
Yes guys you all returned, but without runes and upgrades! I spent 50 hours to get it all, now I don't have any previous saves to fix it . what should I do? I gave you more money than the game is worth, And I got such a problem, it would not have been if I was carrying weapons and gear not from the store -
I should have looked first (I feel like an idiot). I dropped 50 bucks on in-game content to decrease the grind. I bought the silver pack and the resources pack. I am not down to 1000 helix from the large pack of it I bought and NONE of the items are showing up in game.
Bugs can happen in a game, but when IRL money is involved, this is in NO way acceptable. There are several threads about these issues already and not ONE of them has been responded to.
Again - do NOT buy from these people. They take your money, even give you some BS warning about it being a binding contract, then don't even deliver. Downright shameful. -
@patriot_247 To be fair, I'm brimming with silver and resources just by playing the game. Do you really think the game is 'grindy'?
The absence could just be an account issue - as this relates to paid content, I imagine you could raise a support ticket and get a prompt(ish) response. -
I should add that this extends to the Blood Eagle boat pack that you can get as a twitch drop.
After installing the update, I cannot aceess items from either pack... -
Verified Files and loaded an older manual save the auto saves wouldnt work. got my gear back to level along with runes but lost all progress for today
last edited by