Welcome to discussions

Quick Suggestions

  • tiltrush
    Original poster 2 posts

    This morning after starting up Assassin's Creed Valhalla, I find all of my stuff dealing with the Helix store gone. As well as, all the opals I have collected and the gear pack from twitch prime (or Amazon Gaming now I guess its called).

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 3839 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • mckearnla
    1 posts

    I had over 100 and was saving for a sword and next time I looked, it said I had 0 opals. [censored]?? There’s also no items for sale in Reda’s shop. It’s just blank.

  • psykotik696
    1 posts

    i own the ultimate edition of valhalla and after update 1.04 my beserk gear keeps disappearing like i dont own it so does my wolf mount and the raven that comes with the edition i own all of my stuff is gone i then find it after restarting the game and start upgrading it again and now while playing and looking in the game store my gear and stuff disappears again WHILE PLAYING THE GAME i dont want it to return at level one again i am wasting the stuff i have to use to keep upgrading it over and over again and its not right to have spent $100 to own this version of the game and keep losing my gear can you please fix this soon or i will take the game to gamestop and stop playing this game all together because at this rate i am wasting my time on the game

  • wolf-MAN010
    10 posts

    so i bought the valkery armour pack and drauger pack but i lost them both when i lauched the game can someone tell me what to do

  • Danarus
    4 posts

    @wolf-man010 I have the same issue, the items I bought from the store with Helix credits have disappeared after installing patch 1.04.

  • WarshaXx
    4 posts

    I have the same issue. My serker gear is gone, and my helix credits are gone.

  • ATFDrEvil
    4 posts

    Looks like connection to ubisoft isn't working in game anymore and we lost our stuff including dlc.

  • ReaperDamo
    2 posts

    actually its also the stuff from the twitch too. Not sure if it is basically anything mythical or shop bought but all my mythical gear is gone!!

  • Valdarious
    10 posts

    It would seem the patch removed all paid for items on my character to include what ever Helix points I had left over.
    PC install straight from ubisoft site.
    This is not good as I purchased the highest helix version and bought quite a few things from the store.

  • Kuhumkum
    5 posts

    Hey, I have the same issue, no matter which save I load. I lost everything related to ubisoft connect, ingame store and twitch prime rewards. It doesn't appear in the inventory nor the owned section of the store.

  • Sparxeh92
    3 posts

    Hey folks,

    So just loaded up Valhalla (on PC) for first time since the latest patch. Logged in and my character was naked, thought that's odd...

    Go in my bag and loads of my gear is missing, from what I can remember I'm 100% missing my Carolingian armour/spear from the Twitch reward, tha'ts all gone and I think some axes and other items are missing too. I was using them and had upgraded quite a bit too.....

    [censored] really I can see other users posting similar issues. Is there any fix for this please? 😞 I cba to even play without my gear back...

    Thanks

  • CCnowhere
    1 posts

    This just happened to me with the Carolingian Pack from Twitch Prime when I loaded up today. I noticed when loading a save I still have the armor on, but moments after I spawn in the world the armor gets removed. However, all of my Rewards items remain. I wonder if this has anything to do with the Jomsviking, I had the armor on them and noticed yesterday that there were 2 copies in their equip menu. I didn't think anything of it at the time, but maybe the issue is related.

  • johnchikr
    5 posts

    Same issue here. I claimed the Carolingan Set through Amazon, and as soon as I load into the save file the armor just gets stripped from Eivor and disappears. Tattoos I bought with free credits, too, got lifted right off his skin.

    I'm not playing until this is fixed because I don't want to overwrite that save, just in case.

  • Js6868
    1 posts

    After the update, played for a few mins, All of the sudden the game lagged and stopped working, after a restart back to the game, I lost all my in-game purchase and remaining left over of Helix Credit..

    Transaction number for the 2 purchase i made is
    638688592
    640660049

    Noticed my In-game 350 opals all missing too.
    Hope to get a response by the support team, Thanks.

  • volumepower12
    4 posts

    All my mythical gear lost too, i even bought helix credits and then some weapons and armor and they are all gone too. This happened after the update

  • FGx1988
    101 posts

    I lost all my opals, I had 495 opals yesterday and after I have started the game today I only have 50 opals. I have absolved the daily and weekly quests everyday since beginning and collected a ton of the opals in the world. Is there a way to get my opals back?

  • Danarus
    4 posts

    Dear Ubisoft,

    You have struck again... I gave up playing Watch Dogs Legion after the royal [censored] show that game turned out to be with its bug ridden release.

    I was enjoying AC Valhalla with not very many issues plaguing me except one that made me lose 5 hours of gameplay... but compared to the 25 hours I lost on WD:Legion... it was nothing.

    After installing the latest patch for AC Valhalla myself and others have lost purchases made in the store with Helix credits. So I hope you can remedy this, and maybe give us some extra Helix credits to make up for it. Thanks.

    Those in question are i.e. the character packs. I lost the stealthy one, whatever the name was.

    Another player I read has lost access to the two other character packs that he bought.

    Thanks in advance and good luck. I think I will do what I did with Odyssey next time and wait a year after release to buy anything in the future.

  • Yughelle
    2 posts

    Can confirm, all my Carolingian Pack items are gone as well. Game crashed at 8:45 EST after picking up the Spartan shield from a chest. Had to Task Manager force quit. Upon restarting, all Twitch Prime items were gone.

  • ayoking4
    1 posts

    I recently bought the berserker gear set but now when i load into the game its completely removed from my inventory. Any help would be appreciated.

  • KingsmanKiller
    1 posts

    I feel all of you, same happened to me and right now i cant play anymore cause i dont have my gear

Suggested Topics

Community Details

144
Online
217.6k
Users
36.7k
Topics
182.2k
Posts