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  • Sparxeh92
    3 posts

    @gloomseeker Yep this is what eventually fixed it. An older save didn't resolve the issue at first, it still wiped my gear.

    But after rebooting pc/client/game a little while later (30-40 mins)... The main menu showed the gear being redeemed again which was weird. I tried loading the autosave and the gera was in my bag but no upgrades/runes, like it had just added them fresh. So I tried an old save and everything is fine again now. 🙂

  • Ubi-Borealis
    Ubisoft Support Staff 2924 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • Centdebile
    9 posts

    FOUNDTO NOWHERE BUT IT OWN I SAID IT ,INVENTIRIES MY IN SHOW NEVER BUT SHOP REDA FROM SHIELD VALKYRIE THE BOUGHT I

  • Graesholt
    9 posts

    For me, I was able to validate my game and load my latest save, which unlocked both bugged packs for me anew.
    Lost my runes, like everyone else, though...

  • Ubi-Swaggins
    Ubisoft Support Staff 359 posts

    Hey folks,

    Thanks for reaching out about this issue.

    I have passed this info onto the team to investigate further.

    Official Response
  • Evillution60
    1 posts

    @ubiwan When you go to the in-game purchase the items are there, but in the equipment everything has disappeared since the last update.

  • Valdarious
    10 posts

    @ubiwan I followed the guidance of I think you from another post. Loading a previous autosave from like 2 mins earlier restored all my stuff. Thanks.

  • wolf-MAN010
    10 posts

    @xpwnintanoobsx thanks tip will play the game offline for now till this is fixed

  • OldScratch6
    1 posts

    @d3uz I have similar issue. Bought in store gear and immediately lost all equipped gear and runes that came from ultimate edition. submitted report and 4 days later still no response ...

  • G-H-A-Z-T
    1 posts

    I just finished doing the main story for Suthsexe and after I went to Reda just to notice all my opals were gone. Granted I only had little over 130, that is still a lot to lose and very annoying. I noticed a few people on reddit have this problem and it would be nice to those who also had this glitched as I have to be compensated the opals back. I’m not sure if there is a specific way to trigger this bug but I advise everyone else to check on your opals Incase this does happen to you. I do hope Ubisoft does gift back all of our missing stuff.

  • IKSHdeN
    4 posts

    Re: [Opals gone from inventory and not found when spotted](/topic/83088/opals-gone-from-inventory-and-not-found-when-spotted)

    today found out that all opal from inventory some 200 are gone. Weeks of contracts at Reda and today with the start of this event festival All gone. CRAZY
  • IKSHdeN
    4 posts

    and all 219 back suddenly thank god

  • JeroeNogiets
    1 posts

    @gloomseeker , that's what I'm going to do then..pretty lame for a game like this. Payed for a working game

  • Ubi-Borealis
    Ubisoft Support Staff 2924 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response

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