Locked SOLVED [RESOLVED] [27 Nov, 2020] Opals and Helix items purchased from Reda have disappeared | POST HERE0 Likes/214 Replies/4218 Viewsaldough22 4 posts
Yeah I noticed that when I installed the update, the Drekar Shield at the merchants is gone. It really sucks because the game is genuinely gun but the constant glitches I've had to deal with for +50 hours is ridiculous.
Sparxeh92 3 posts
@gloomseeker Yep this is what eventually fixed it. An older save didn't resolve the issue at first, it still wiped my gear.
But after rebooting pc/client/game a little while later (30-40 mins)... The main menu showed the gear being redeemed again which was weird. I tried loading the autosave and the gera was in my bag but no upgrades/runes, like it had just added them fresh. So I tried an old save and everything is fine again now.
Centdebile 9 posts
FOUNDTO NOWHERE BUT IT OWN I SAID IT ,INVENTIRIES MY IN SHOW NEVER BUT SHOP REDA FROM SHIELD VALKYRIE THE BOUGHT I
Graesholt 9 posts
For me, I was able to validate my game and load my latest save, which unlocked both bugged packs for me anew.
Lost my runes, like everyone else, though...
Community Manager Ubi-Swaggins 429 posts
Thanks for reaching out about this issue.
I have passed this info onto the team to investigate further.
Evillution60 1 posts
@ubiwan When you go to the in-game purchase the items are there, but in the equipment everything has disappeared since the last update.
Valdarious 10 posts
@ubiwan I followed the guidance of I think you from another post. Loading a previous autosave from like 2 mins earlier restored all my stuff. Thanks.
G-H-A-Z-T 1 posts
I just finished doing the main story for Suthsexe and after I went to Reda just to notice all my opals were gone. Granted I only had little over 130, that is still a lot to lose and very annoying. I noticed a few people on reddit have this problem and it would be nice to those who also had this glitched as I have to be compensated the opals back. I’m not sure if there is a specific way to trigger this bug but I advise everyone else to check on your opals Incase this does happen to you. I do hope Ubisoft does gift back all of our missing stuff.
IKSHdeN 4 posts
Re: [Opals gone from inventory and not found when spotted](/topic/83088/opals-gone-from-inventory-and-not-found-when-spotted)
today found out that all opal from inventory some 200 are gone. Weeks of contracts at Reda and today with the start of this event festival All gone. CRAZY
IKSHdeN 4 posts
and all 219 back suddenly thank god
JeroeNogiets 1 posts
@gloomseeker , that's what I'm going to do then..pretty lame for a game like this. Payed for a working game
Ubisoft Support Staff Ubi-Borealis 4185 posts
I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.
If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.