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  • FGx1988
    100 posts

    @anghya yes, I have also waited for something useful in the shop, because I am not interested in all the items for the settlement and now all is gone. Collecting the opals was the only thing that I could do the last days because of bugs so I focused on doing daily's and collecting opals in the world.

  • Ubi-Borealis
    Ubisoft Support Staff 3571 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • sniper25741
    3 posts

    also lost two gear packs 100 opals the remainder of my 5k helix credits also even though it says i have access to beowulf quest i dont

  • LargeChazza
    1 posts

    Yh I have had the same issue, I have been using the Carolingian armour and upgrading it since i started the game and I don't wanna have to grind up more armour to the level that the twitch prime set was at. If there is a fix it would be much appreciated!

  • Apeviaz
    1 posts

    Hello, since yesterday i was playing i lost every single store items i have bought from my character, its just gone and is on the store like i haven't even bought it, anyone else is having that problem?

  • ItzTravis
    1 posts

    Same here. All my Carolignian gear, and the runes that were attached, is gone.

  • iSupermanderson
    3 posts

    Good morning everyone!

    I just logged into my game and everything I purchased is gone.
    my dude suddenly ran around naked and without weapons.
    i checked the store and the 250 credit that were left are missing too, my purchases dont even show up in owned anymore.
    Does anyone else have these problems?

    how do i get it back?


  • feralbeasts
    2 posts

    @sparxeh92 I had my entire Carolingian set and the Drauger set vanish from my inventory. Both upgraded quite a bit. Was there after this patch, but when I just updated the video driver due to lag issues I came back with all the gear missing. You can see it on my on the loading screen from my manual saved point and then disappears once fully loaded.

  • filefool
    1 posts

    Same, already opened a ticket. All the premium gear (even the free stuff) and all my Helix credits are gone. That's real money that disappeared from the game, that should NOT be happening.

  • NeeonaaZZ
    2 posts

    Happend to me as well, this is some real ****.

  • VorkdeBalbek
    2 posts

    Same here, my carolingian Dynasty gear pack is gone too.

  • Kadwen_
    8 posts

    I just had this happen to me as well this morning.

    I was doing the Kingmaker mission to chase the son after the king is crowned. Game locked up and when i rebooted my Carolingian Dynasty armor set and Spear as well as my helix credits (300) were gone as well as all my Opals (58).

    If i reload a prior save i have the gear for a min then it goes away as soon as I get control of the character.

  • mesosd.PTT
    3 posts

    I have the same issue. My huldufolk gear is gone, and my helix credits too.

  • alpmartins2017
    2 posts

    Same here, my Carolingan Set I got from Amazon are missing now.

  • Feggz
    1 posts

    @fgx1988 Same here, from 200 opals to 50...

    1 posts

    same here too. all the opals and carolingan set, including equipped runes, all gone. great job ubisoft.

  • Bodden60
    3 posts

    Lost all my Store bought weapons and armor after the game locked up, store is only showing that i own the hawk skin for raven also lost all my helix credits

  • kale3l
    18 posts


    me too my  huldufolk armor is gone with my 200 opals

  • Mikor_
    1 posts

    Today i lost my wepaon sejmitar, opal and helix points 😞

  • TheOddballOwl
    3 posts

    Happened to me as well

  • StarStrike80
    4 posts

    yep i lost everything that i have bought from the store, all Armor, weapons all of it. whats going on ?

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