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  • Kadwen_
    8 posts

    I just had this happen to me as well this morning.

    I was doing the Kingmaker mission to chase the son after the king is crowned. Game locked up and when i rebooted my Carolingian Dynasty armor set and Spear as well as my helix credits (300) were gone as well as all my Opals (58).

    If i reload a prior save i have the gear for a min then it goes away as soon as I get control of the character.

  • Ubi-Borealis
    Ubisoft Support Staff 2837 posts
    Best Answer

    Hello all!

    I've merged together several threads about this incident together into one megathread. This has since been resolved by the development team, and we will now be closing this thread.

    If you have encountered any further issues with Opal/Helix credit purchased items disappearing from your inventory, please can you open up a new thread so we can take a closer look at this. You can also contact our support team directly by opening a support ticket or starting a live chat.

    Thanks! 😊

    Official Response
  • mesosd.PTT
    3 posts

    I have the same issue. My huldufolk gear is gone, and my helix credits too.

  • alpmartins2017
    2 posts

    Same here, my Carolingan Set I got from Amazon are missing now.

  • Feggz
    1 posts

    @fgx1988 Same here, from 200 opals to 50...

    1 posts

    same here too. all the opals and carolingan set, including equipped runes, all gone. great job ubisoft.

  • Bodden60
    3 posts

    Lost all my Store bought weapons and armor after the game locked up, store is only showing that i own the hawk skin for raven also lost all my helix credits

  • kale3l
    17 posts


    me too my  huldufolk armor is gone with my 200 opals

  • Mikor_
    1 posts

    Today i lost my wepaon sejmitar, opal and helix points 😞

  • TheOddballOwl
    3 posts

    Happened to me as well

  • StarStrike80
    4 posts

    yep i lost everything that i have bought from the store, all Armor, weapons all of it. whats going on ?

  • sniper25741
    3 posts

    @valdarious completely gone not showing as owned anything in the store all the remainder of my credits and opals have been removed also only started after the patch

  • xDsave
    1 posts

    After updating to Patch 1.04, weapons, opals and credits have disappeared. Runes inside Reda items have also disappeared.

  • huntsman34
    6 posts


    Same issue here

    Verifying the game files in ubisoft connect seems to have fixed the issue for me

  • D3uZ
    16 posts


    I login today too and ALL my store gear is gone...
    And I use store gear as main gear, so my character is "naked" at the moment, so I cannot play the game before this is fixed..
    I check on the store itself under "owned tab" and all my gear is gone + helix credit's I had is also gone. Wow just wow..
    Fix this ASAP!

  • Ruvebo
    1 posts

    Same here, do you even have a QA Ubi i feel like there is none?

  • Daleth42
    3 posts

    Just experienced it this morning as well, logged in a upon loading I went from wearing my Carolingian gear, to being naked all of a sudden.

  • TheOddballOwl
    3 posts

    Just lost my items as well... This need to be fixed ASAP

  • xPwninTaNoobsx
    9 posts

    I am having the same issue right now as well. Found a work around for now. Boot up the game in offline mode and it will load your game correctly with your gear on you. It's gotta be some weird ubisoft server issue.

  • StarStrike80
    4 posts

    yep same thing has happened to me.

  • brink999
    2 posts

    @tiltrush Happened to me as well...thought I just upset someone at Ubi haha..

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