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  • sampower0014
    Original poster 2 posts

    I have subscribed to ubisoft+ lately and I installed Assassin's Creed Valhalla as my first game. Since i've started playing, the game has crashed and closed itself while i'm playing giving me no error message. Once the game craches it won't let me restart it unless I quit the uplay app and start it again.

    Why is this happening? I've played 1h30 and it has closed itself at least 5 or 6 times already. This is extremely anoying me. My PC is strong enough to play this game without a problem. Is this a ubisoft issue?

    What can I do for this to stop? If this continues for no reason I won't have a choice but to unsubcribe to U+

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKoreanBBQ
    Ubisoft Support Staff 380 posts

    @sampower0014 Hi there! Your frustrations are completely understandable, and I'm so sorry to hear your game keeps crashing! For starters, please check over our general troubleshooting steps as these can resolve many assorted performance issues, and also help us rule out common crashing causes. Secondly, it would be beneficial to verify your game files to ensure that there are no missing, or corrupted files. If you're still having issues, please reach out to our support teams and let them know what troubleshooting you've tried as well as providing your system files so that they can take a deeper look at this issue with you!

    You can also reach the teams through social media if that is your preference. Links below!

    Support Facebook
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    Official Response
  • sampower0014
    Original poster 2 posts

    @ubikoreanbbq i've tried every single option mentioned. I reinstalled everything and it still does the same thing!!

  • YazX_
    174 posts

    its most probably driver crash that alot us are facing, check event viewer after the crash, see if there is an entry for display and driver crash and report back, and also post your system specs

  • Ubi-Mark.
    Ubisoft Support Staff 1749 posts

    Hello @sampower0014,

    Sorry to hear that the steps didn't work.

    Have you contacted our team directly with your diagnostic files by any chance? It will help us to investigate the situation.

    @YazX_ - it is one of the possibilities, yes! However, there might be more things involved, such as software conflicts or corrupted files as well.

    If you have any additional questions, please let us know.

    Official Response

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