Unable to open game.0 Likes/6 Replies/57 ViewsOriginal poster CaffeinenKilos 1 posts
Game was working perfectly fine till the last update. Now I cannot open the game. It stays stuck loading, and even on the very rare occasion that the game does get passed the loading and goes into "Checking for game add-ons" it gets stuck there and I cannot continue. I've left it running for 20+ minutes and nothing. Very frustrating as this is my weekend gaming away form med school and I can't play this game with 43 hours in. I have tried checking but I cannot find information to help me. Anyone have this issue or know a solution?
Playing on PC
The game also doesn't work on the XBOX ONE X.
The game crashes in the download box "Checking for add-ons" and takes 10 minutes.
During the 10 days I never once got in the game.
Ubisoft Support Staff Ubi-Mark. 2162 posts
Hello @CaffeinenKilos and @SuomiKissa,
Sorry to hear that your game keeps crashing.
@CaffeinenKilos - can you please perform all the troubleshooting steps listed in this article: (https://support.ubisoft.com/en-gb/Article/000061047)? It will help you to eliminate any software conflicts.
@SuomiKissa - can I kindly ask you to follow the steps listed here: (https://support.ubisoft.com/en-GB/Article/000080996/Troubleshooting-Technical-Issues-on-Xbox-Series-XS)? Once it's done, can you please reinstall your game? This will ensure that there are no conflicts or any corrupted files that can lead to the crash.
Many thanks and if you have any additional questions, please let us know.